Experience
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I am currently unemployed looking for part-time jobs.
CAROLINE MORFITT
Email: itskillsforlife1@gmail.com Mobile: 07500720207
PERSONAL PROFILE:
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Charity wanted to build a gym. I was responsible for raising funds by networking with manysponsors. I applied online for many grants negotiating funds and effectively communicating withnon-profit organisations. I provided excellent admiinistrative duties, prioritised tasks in a timelymanner and took part in monthly Trustees' meetings discussing outcome of grants appli... See more
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I was a personal assistant delivering exceptional administrative support to the business. I advertisedcompany on socia media, business directories, classified advertisements massively improving theironline presence I used Majestic, Moz search engine optimisation tools in order to improve theirwebsite ranking. I pinged their website, created backlinks, wrote search engine optimisat... See more
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I was a personal assistant providing general clerical duties. I typed letters, replied to customers'emails, wrote reports and took part in meetings showing genuine commitment to the business. Imaintained high level of confidentiality and maintained positive report with existing clients. Mymain responsibility was to write reports and letters about business minutes of meetings,... See more
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Right Way Wills Limited offered will services. I designed website for them, and createdadvertisements in creative and professional manner improving brilliantly company's visibility. Ityped legal documents, answered will queries, took messages for senior will writers in polite andconfident manner. I was also responsible for marketing their business and splendidly inc... See more
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I set up my own jewellery eCommerce shop maintaining excellent contact with new and existingclients. I processed orders, dispatched items in timely and accurate manner. I generated invoices,analysed income and expenditure using Excel. I resolved queries and general product returnsproviding high level of customer care.
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I worked as a customer advisor for Capita in busy Southern Water contact centre. I answered allcustomer service enquiries related to Southern Water, set up direct debits, explained bills andresolved complaints. I ensured customer satisfaction targets are met. I impressively exceededmonthly customer satisfaction, hold, wrap up targets. I offered excellent customer servic... See more
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I completed projects on freelancer networks offering outstanding customer service. I signed up withvarious freelancer portals like upwork, freelancer, and I mainly completed various marketingassisgnments. I had client who asked me to advertise his business on internet on businessdirectories, blogs, create websites for him and social media profile like Facebook and ot... See more
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I administered eConsultancy business providing outstanding customer service. I typed letters,organised meetings, dealt with customers, entered data . I ensured deadlines were met andprioritised workload.We offer business consultancy services. I offered business consultancy services.I helped to set up your business, input your data, receipts, income. I helped you to gro... See more
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While working in a busy design environment at Barnsley College, I prepared eLearning materials forcollege staff and students and I designed various websites, projects and posters using AdobeCaptivate 9. I supported IT department granting administrator account access to teachers for theircourses and helping students to access their course if they were unable to issuing them ... See more
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My main duties were to enter meter readings, change tariffs and explain electricity and gas bills inNpower contact centre exceeding monthly customer satisfaction, wrap up, hold time targets andproviding oustanding customer service. I had to have a polite and efficient telephone manner to beable to deal with enquiries from customers requiring me to have excellent product know... See more
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I translated a range of documents from English to Polish. I translated documents. I translatedbusiness, technical, medical, general documents from English to Polish and Polish to English. Mydaily word count was 3000 words. I showed high level of accuracy, attention and familiarity withexpert terminology. I was certified by Global Translation Institute and offered unique pro... See more
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I translated documents. I translated business, technical, medical, general documents from English toPolish and Polish to English. My daily word count was 3000 words. I showed high level of accuracy,attention and familiarity with expert terminology. I was certified by Global Translation Institute andoffered unique professional translation experience for my clients. I was part of large free... See more
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I translated documents. I translated business, technical, medical, general documents from English toPolish and Polish to English. My daily word count was 3000 words. I showed high level of accuracy,attention and familiarity with expert terminology. I was certified English Polish Translator by GlobalTranslation Institute and offered unique professional translation experience for my client... See more
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I visited various bank branches, shops and websites agents, and evaluated and scored customersatisfaction by pretending to be one of the customers. I also prepared detailed reports about thecompany’s customer service performance. I was offering excellent writing skills and detailedobservation skills helping companies to improve their customer report with the client an... See more
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As a trader, I set up online eBooks store. I sold eBooks on eBay, auctions, malls, online storesdelivering excellend customer service and effectively and quickly communicating with the client andemailing them pdf eBook immediately after purchase. I sent invoices, processed payments, ordersand kept record of business income and expenditure using Excel.
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I translated documents. I translated business, technical, medical, general documents from English toPolish and Polish to English. My daily word count was 3000 words. I showed high level of accuracy,attention and familiarity with expert terminology. I was certified English Polish Translator by GlobalTranslation Institute and offered unique professional translation experience for my client... See more
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I visited various bank branches, shops and websites agents, and evaluated and scored customersatisfaction by pretending to be one of the customers. I also prepared detailed reports about thecompany’s customer service performance. I was offering excellent writing skills and detailedobservation skills helping companies to improve their customer report with the client an... See more
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Thanks to translation agency, I outsourced translators and interpreters for translation projects. Irecruited new translators and interpreters, analysing their CV and putting them forward for variousrelevant translation projects depending on their expertise. I maintained very positive long lastingrelationships with other recruitment agencies and clients. I actively took part in the recru... See more
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Moreover, I traded with mobile phones through my online shop. I sold mobile phones on eBay,auctions, eCommerce shop delivering brilliant customer care and making sure customer was happywith my services and came back to me again to buy again. I processed invoices, payments, orders,entered income and expenditure of the business on Excel. I processed refunds, respond... See more
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Assisting customers over the telephone, I gave updates about repairs for computers and laptops inKnowHow contact centre, which was part of PCWorld branch. I also chased up deliveries for kitchenappliances. In this role I had to be able to deal with a wide range of customers and explain technicalissues clearly.Having listened to customers, I contacted couriers and advised them about... See more
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I sold clothes online.I set up my EBay clothing shop which involved keeping accurate records,marketing and merchandising. I advertised splendidly my business on business local directories,classified advertisements and used Majestic search engine optimisation tool to analyse traffic andvisitors stats. I emailed customers about their delivery of clothing, processed payments, ... See more
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This role saw me working closely with customers, taking accurate details, explaining products andproviding quotes for Halifax Home Insurance. I set up Halifax Home Insurance policies usinginhouse Halifax system, Later Halifax became part of Lloyds Banking Group. I also upsold anddownsold personal belongings cover for items like jewellery, laptops etc.. I had to very a... See more
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I sold clothes through my online shop. I set up my EBay clothing shop which involved keepingaccurate records, marketing and merchandising. I advertised splendidly my business on businesslocal directories, classified advertisements and used Majestic search engine optimisation tool toanalyse traffic and visitors stats. I emailed customers about their delivery of clothing, pro... See more
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Here I explained mobile phone bills in theO2 contact centre. This role involved the ability to explaina range of complicated tariff options clearly and concisely. I offered customers roaming bolt ons,various tariffs and saved them money, I reported lost handsets, checked network coverage formobile phones, organised returns of broken mobile phones and sent them a new mobil... See more
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Through various auctions, I sold clothes. I set up my EBay clothing shop which involved keepingaccurate records, marketing and merchandising. I advertised splendidly my business on businesslocal directories, classified advertisements and used Majestic search engine optimisation tool toanalyse traffic and visitors stats. I emailed customers about their delivery of clothing, pro... See more
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I sold clothes online.I set up my EBay clothing shop which involved keeping accurate records,marketing and merchandising. I advertised splendidly my business on business local directories,classified advertisements and used Majestic search engine optimisation tool to analyse traffic andvisitors stats. I emailed customers about their delivery of clothing, processed payments, ... See more
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Moreover, I run computers and ink cartridges business offering oustanding customer service. I hadan affiliate website for computers and ink cartridges and full resale rights. I received 30 %commission from affiliate company. My main role was to generate sales and encourage clients topurchase products. I mainly advertised website on business directories and classified ad... See more
Volunteer Experience
- I worked as a shop assistant and helped to raise money for the shop. I ironed clothes, operated cash till, answered customers queries offering positive and first class customer service. I helped clients to find jewellery and clothes. I always went that extra mile to promote positive image of the charity and helped to fundraise money for the charity. I also accepted delivery stock and replenished stock.
- I worked as a receptionist and answered inbound and outbound calls. I updated volunteers' details onto Access, their missing telephone numbers and email addresses. I transferred calls to senior managers and answered face to face queries about Age Concern charity. I took messages for senior managers if they were not available, I proritised tasks and offered outstanding customer care. I also helped in organising meetings and updated board when staff went for a lunch break.
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