CAROLINE MORFITT
Email: itskillsforlife1@gmail.com Mobile: 07500720207
PERSONAL PROFILE:
I have fourteen years’ experience of working with the customers over the telephone and face to face. I am a team player and capable of working on my own in a timely manner. I have a Full Driving Licence. I have offered excellent clerical support, technical and billing help. I am seeking part-time jobs. I am always open to learn new skills. I have positive ‘can’ do attitude and willingness to be flexible and professional.
PERSONAL SKILLS & ACHIEVEMENTS:
I offered outstanding customer services and clerical support to customers from variety of backgrounds, achieved monthly targets and exceptional customer satisfaction in many contact centres. I always went that extra mile to help customers. I am a confident user of all Microsoft Office packages and Adobe Captivate. I advertised, optimised web pages and massively increased businesses visibility on Internet using Search Engine Optimisation marketing techniques. With attention to details and ability to maintain confidentiality, I took minutes of meetings, typed letters, took part in business meetings and I very accurately recorded products’ information on Excel, Access. I was a very reliable personal assistant for the business and multitasked very well variety of clerical duties tailored to business needs.
CAREER HISTORY:
• EXCELLENT CLERICAL AND PERSONAL ASSISTANT BUSINESS SKILLS
03/03/2018 – 24/08/2018, Volunteer Administrator, Parkgate Sports and Community Trust Limited
02/06/2018 – 19/06/2018, Administrator, Be Visible On Web, 04/04/2018 – 29/05/2018, Personal Assistant, Office Empire, 04/03/2018 – 18/05/2018, Personal Assistant, Right Way Wills Limited, 12/10/2015 – 13/10/2016, Digital Designer, Barnsley College
• Was personal assistant providing exceptional administrative services depending on business needs
• Prepared reports, letters, minutes, emails meeting strict deadlines
• Answered incoming calls and helped clients face to face in a polite and friendly manner
• OUTSTANDING CUSTOMER SERVICE SKILLS
09/01/2017 – 20/06/2017, Customer Experience Advisor, Capita, 27/05/2014 – 02/10/2015, Customer Advisor, Capita, 04/02/2011 – 22/03/2013, Customer Advisor, Blue Arrow, 23/06/2008 – 05/02/2011, Consultant, HBOS PLC, 04/03/2007 – 09/03/2008, Customer Advisor, Ventura
• Answered inbound calls in relation to water bills, electricity, gas, O2 tariff delivering excellent customer satisfaction service and achieving monthly contact centre hold, wrap up targets
• Resolved complaints to high quality standards and went extra mile to promote products
• Worked as a part of the team, took part in meetings improving company’s targets
SELF-EMPLOYMENT
• UNIQUE ECOMMERCE, SEARCH ENGINE OPTIMISATION, ADMINISTRATION, DATA ENTRY, ATTENTION TO DETAILS, TRANSLATION, TECHNICAL SKILLS
25/09/2017 – 11/11/2017, Administrator, All Direct For You, 25/09/2017 – 11/11/2017, Sales Advisor, Mrs C Morfitt, 13/09/2017 – 14/09/2017, Sales Advisor, All Direct For You, 25/03/2017 – 05/04/2017, Freelancer, All For You Direct, 24/11/2016 – 05/04/2017, Administrator, eConsultancy, 11/11/2016 – 05/04/2017, Sole Trader, Mrs C Morfitt, 21/12/2014 – 09/03/2015, Freelance Internet Assistant, eOffice,
16/03/2014 – 09/03/2015, Translator, English Polish Translator, 15/08/2013 – 12/11/2013, Sales Consultant, ATI, 18/02/2013 – 05/04/2013, Manager, Association of Translators & Interpreters,
02/06/2013 – 12/11/2013, Freelance Translator, Mrs C Morfitt, 06/04/2013 – 06/04/2013, Mystery Shopper, Mrs C Morfitt, 5/03/2014 – 09/03/2015, Translator, Interpreter, Mystery Shopper, Association of Translators and Interpreters, 08/07/2012 – 05/04/2013, Sole Trader, Swan, 01/04/2011 – 20/06/2011, Sales Consultant, Elegant Fashion Store, 19/05/2009 – 20/06/2011, Sales Consultant, Swan, 01/03/2008 – 03/03/2009, Sales Consultant, Swan, 20/11/2007 – 12/02/2008, Sales Consultant, Swan, 03/01/2006 – 05/04/2007, Sales Consultant, D K Godowicz, 03/03/2005 – 14/12/2005, Sales Consultant, Swan, 28/06/2004 – 05/04/2005, Manager, Aardvark Computers.
• Set up eBay shop selling clothes, jewellery, eBooks, dispatched orders on time, with accuracy
• Advertised business improving massively its online presence using search engine optimisation
• Answered clients’ emails updating about their delivery in a confident and positive manner
FURTHER EDUCATION ACHIEVEMENTS:
2015 to 2016 Barnsley College
2016 Acentis Level 3 Diploma in Digital Learning Design
2016 Advanced Level Apprenticeship In A Digital Learning Design
2016 Functional Skills Qualification in Mathematics At Level 2 (equivalent to GCSE A to C)
2016 Functional Skills Qualification in English at Level 2 (equivalent to GCSE A to C)
EDUCATION ACHIEVEMENTS:
2018 AAT Access Award In Business Skills – Level 1, Finance and Management Business School
2018 Complete Search Engine Optimisation Training, Udemy
2018 The Online Marketing Fundamentals, Google Digital Garage
2017 Sage Accounts 50, eCareers,
2016 Functional Skills Qualification In Information and Communication Technology at Level 2,
Barnsley College
2014 Certified Translation Professional English Polish Polish English, Global Translation Institute
1999 General Certificate Of General Secondary Education, Social Secondary Author’s School Of Self-Development ASSA (equivalent to GCSE A to C) Written English Good, Written Polish Good, German Conversation Very Good, Polish Conversation Very Good, English Conversation Very Good
ADDITIONAL INFORMATION:
Reading books, Classical Music, Musicals
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