Caroline Morfitt Blue Arrow

04/02/2011 – 22/03/2013, Customer Advisor, Blue Arrow, Assisting customers over the telephone, I gave updates about repairs for computers and laptops in KnowHow contact centre, which was part of PCWorld branch. I also chased up deliveries for kitchen appliances. In this role I had to be able to deal with a wide range of customers and explain technical issues clearly.Having listened to customers, I contacted couriers and advised them about delivery time and date for their laptops, rang Newark centre to find out how long it will take for the laptops to be repaired, investigated lost laptops, typed accurately notes for each customer who called, resolved complaints to customer satisfaction. I exceeded monthly customer satisfaction, wrap up and hold time targets, and improved my performance during huddle meetings, listening to constructive feedback from managers. I processed orders for kitchen appliances new orders, took payments when customer bought new kitchen appliance, arranged delivery of a new item, chased up delivery of existing items, reported missing kitchen items with the courier placed. Customers mainly purchased kitchen appliances on Currys websites. 
02.04.2013
Good Afternoon Caroline
Our records show your dates of working to be
We 4/2/2011- w/e 22/3/2013
Your position would have been Flexible Employee Office Customer Service Advisor.
Kind Regards,
Joanne Bradbury (MCIPD)
Account Manager
Blue Arrow Limited 1st floor 12 Saltergate Chesterfield S40 1UT
T 01246272200
F 01246229226
M 07885118033
mobex 5063
http://bluearrow.co.uk

Jo.Bradbury@bluearrow.co.uk