Caroline Morfitt Curriculum Vitae Complete

CAROLINE MORFITT Email: itskillsforlife1@gmail.com Mobile: 07500720207

PERSONAL PROFILE: I have fourteen years’ experience of working with the customers over the telephone and face to face. I am a team player and capable of working on my own in a timely manner. I have a Full Driving Licence. I have offered excellent clerical support, technical and billing help. I am seeking part-time jobs. I am always open to learn new skills. I have positive ‘can’ do attitude and willingness to be flexible and professional.

PERSONAL SKILLS & ACHIEVEMENTS: I offered outstanding customer services and clerical support to customers from variety of backgrounds, achieved monthly targets and exceptional customer satisfaction in many contact centres. I always went that extra mile to help customers. I am a confident user of all Microsoft Office packages and Adobe Captivate. I advertised, optimised web pages and massively increased businesses visibility on Internet using Search Engine Optimisation marketing techniques. With attention to details and ability to maintain confidentiality, I took minutes of meetings, typed letters, took part in business meetings and I very accurately recorded products’ information on Excel, Access. I was a very reliable personal assistant for the business and multitasked very well variety of clerical duties tailored to business needs.

SKILLS  Data Entry Database Administration Graphic Design Industry Knowledge Web Design blogging Translation Search Engine Optimization (SEO) Market Access Marketing Telecommunications IT Operations IT Outsourcing Energy Electricity Gas Writing Office Administration Personal Training Social Media Social Media Marketing Customer Relationship Management (CRM) Customer Experience Data Analysis Administration Administrative Assistance Business Development Budgeting Business Process Improvement Business-to-Business (B2B) Business Planning Business Analysis Business Strategy Tools & Technologies Microsoft Excel Microsoft Word PowerPoint Interpersonal Skills Management Customer Service Career Counseling Customer Support Team Building Coaching Other Skills Adobe eLearning Suite Captivate Call Center Development Billing Systems Mobile Phone Industry Curriculum Vitae (CV) Mystery Shopping Virtual Assistance Website Building

I am currently unemployed looking for part-time jobs in Sheffield, Barnsley and Huddersfield. Any customer service or administrator job offers welcomed.

Administrator
Company Name ADMINISTRATOR, PARKGATE SPORTS AND COMMUNITY TRUST LIMITED
Dates Employed Mar 2018 – Aug 2018

Charity wanted to build a gym. I was responsible for raising funds by networking with many sponsors. I applied online for many grants negotiating funds and effectively communicating with non-profit organisations. I provided excellent admiinistrative duties, prioritised tasks in a timely manner and took part in monthly Trustees' meetings discussing outcome of grants applications. I offered and created new fundraising profiles and build strong network connections for new and existing sponsors.

Administrator
Company Name BE VISIBLE ON WEB
Dates Employed Jun 2018 – Jun 2018

I was a personal assistant delivering exceptional administrative support to the business. I advertised company on socia media, business directories, classified advertisements massively improving their online presence I used Majestic, Moz search engine optimisation tools in order to improve their website ranking. I pinged their website, created backlinks, wrote search engine optimisation reports and tracked website performance and traffic by increasing their visitors' hit by 50 %. I was responsible for general marketing of the business and marvellously get them at the top of Google ranking by using Google Console, Indexing site maps, generating meta tags, keywords, html codes, Scheme Markup. The business was a digital marketing agency responsible for advertising other businesses, pay per click advertisements and general search engine optimisation services, marketing. See less

Personal Assistant
Company Name Office Empire
Dates Employed Apr 2018 – May 2018

I was a personal assistant providing general clerical duties. I typed letters, replied to customers' emails, wrote reports and took part in meetings showing genuine commitment to the business. I maintained high level of confidentiality and maintained positive report with existing clients. My main responsibility was to write reports and letters about business minutes of meetings, new changes to the business, introducing business to other businesses, booking venues, answering general email queries from new or existing clients about the business. The business mainly was a virtual assistant business where clients booked virtual assistants for various administrative tasks, predominantly data entry or typing.

Personal Assistant
Company Name RIGHT WAY WILLS LIMITED
Dates Employed Mar 2018 – May 2018

Right Way Wills Limited offered will services. I designed website for them, and created advertisements in creative and professional manner improving brilliantly company's visibility. I typed legal documents, answered will queries, took messages for senior will writers in polite and confident manner. I was also responsible for marketing their business and splendidly increasing their website traffic. I advertised them on business directories, classified advertisements, local listings, blogs, social media greatly increasing their online presence and business popularity.

Administrator
Company Name Data Entry Experts
Dates Employed Feb 2018 – Mar 2018

I updated customers' addresses, contact telephone numbers, emails accurately on Microsoft OfficeAccess. I was mainly responsible for updating clients' contact details and making sure their addressdid not change meeting daily deadlines.

Virtual Assistant
Company Name Virtual Assistants
Dates Employed Nov 2017 – Dec 2017

I was a professional virtual assistant being flexible in my approach and multitasking various duties. Imainly answered clients' incoming emails building positive report with them.

Company Name All Direct For You
Administrator

Dates Employed Sep 2017 – Nov 2017

I processed orders, entered data onto Excel, deatl with customers, typed letters and undertook general administrative duties. Furthermore, I liaised with accounts department in respect to invoices, ordered stationary, monitored stock levels and completed customers' requests. I met strict deadlines and prioritised each tasks and helped outstandingly business to achieve its monthly sales targets. All Direct For You was selling clothes through eCommerce shop.

Swan
Sales Advisor
Dates Employed Sep 2017 – Sep 2017

I sold clothes on eBay, processed orders, sent invoices, emailed clients about delivery dates, liaisedwith couriers. I provided high level of customer care and showed caring and positive attitudetowards customers making them come back and purchase again. I entered and calculated profitand loss using Excel.

Sales Advisor
Company Name Mrs C Morfitt
Dates Employed Sep 2017 – Nov 2017

I set up my own jewellery eCommerce shop maintaining excellent contact with new and existingclients. I processed orders, dispatched items in timely and accurate manner. I generated invoices,analysed income and expenditure using Excel. I resolved queries and general product returnsproviding high level of customer care.

Customer Advisor
Company Name Capita
Dates Employed Jan 2017 – Jun 2017

I worked as a customer advisor for Capita in busy Southern Water contact centre. I answered all customer service enquiries related to Southern Water, set up direct debits, explained bills and resolved complaints. I ensured customer satisfaction targets are met. I impressively exceeded monthly customer satisfaction, hold, wrap up targets. I offered excellent customer service to clients going that extra mile and offering them relevant water tariff, saving them money or resolving their query by listening to them and making sure they did not call again about the same query. I took part in monthly huddle meetings where we discussed how to improve our performance and learnt new products introduced. I recalculated water bills, explained bills to the clients , analysed their water usage, changed their tariff to better water tariff depending on their personal circumstances, transferred them to other departments, sent them copy of their water bills, set up repayment plan if they had financial difficulties, processed payments, set up direct debits, logged and resolved complaints to their satisfaction, dealt with internal departments, listened to customers and manager feedback and improved my performance. I quickly and effectively adapted to contact centre changes and learnt about new products with enthusiasm and can do attitutde. I offered sympathy and caring attitude to customers and remained calm working under pressure. 

Professional Freelancer
Company Name All For You Direct
Dates Employed Mar 2017 – May 2017

I completed projects on freelancer networks offering outstanding customer service. I signed up with various freelancer portals like upwork, freelancer, and I mainly completed various marketing assisgnments. I had client who asked me to advertise his business on internet on business directories, blogs, create websites for him and social media profile like Facebook and others. I mainly had various customers where I tremendously improved their visibily on Google and adveristed them on Internet and many other classified local advertisements, directories. I used Google Analytics, Google Console, created backlinks, pinged website, created social profies, blogs, used search engine optimisation tools to make their website visible, generated traffic, visitors massively making them to appear on top search engines and directories. See less

Administrator
Company Name eConsultancy
Dates Employed Nov 2016 – Apr 2017

I administered eConsultancy business providing outstanding customer service. I typed letters, organised meetings, dealt with customers, entered data . I ensured deadlines were met and prioritised workload.We offer business consultancy services. I offered business consultancy services. I helped to set up your business, input your data, receipts, income. I helped you to grow your business and expanded your services worldwide. I optimised your search engine website ranking and created backlinks for you. I did administrative tasks for you like data entry, secretarial, photocopying and general office duties. I was always there for you and I tailored needs to your business. See less

Sole Trader
Company Name Mrs C Morfitt
Dates Employed Nov 2016 – Apr 2017

Thanks to my online shop, I sold cosmetics. I interacted with worldwide clientele offering first classcustomer care oustanding service. I listed my cosmetics on eBay, dispatched items to clients,processed orders, answered their emails impressing them with my positive and caring attitude.

Digital Designer
Company Name Barnsley College
Dates Employed Oct 2015 – Oct 2016

While working in a busy design environment at Barnsley College, I prepared eLearning materials for college staff and students and I designed various websites, projects and posters using Adobe Captivate 9. I supported IT department granting administrator account access to teachers for their courses and helping students to access their course if they were unable to issuing them usernames, passwords, refreshing courses in polite and friendly manner. I designed Health and Construction, Flash game, Gypsy & Traveller Awareness Month, Colour Mixing, Excel template, Storyboard Template, Christmas Crossword Puzzle, Photoshop mind map accepting constructive feedback from peers and implementing changes required to the project.

Customer Advisor
Company Name Capita
Dates Employed May 2014 – Oct 2015

My main duties were to enter meter readings, change tariffs and explain electricity and gas bills in Npower contact centre exceeding monthly customer satisfaction, wrap up, hold time targets and providing oustanding customer service. I had to have a polite and efficient telephone manner to be able to deal with enquiries from customers requiring me to have excellent product knowledge.
I typed notes on what customer was saying with great accuracy, maintained high level of confidentiallity, recalculated gas and electricity bills giving customer correct oustanding balance, explained clearly their electricity bill usage, changed their tariff to better one to save them money, offered Warm Home Discount and other relevant products depending on their personal circumstances. I processed payments, set up direct debits, sent copy of electricity and gas bills, logged and resolved their complaints, transferred them to relevant departments, liaised with existing departments, set up repayment plans if customer struggled to repay bill., I reached monthly direct debit targets and score card targets for breaks customer satisfaction, wrap up, hold time, accepting feedback from customers and manager and improving my performance. See less

Freelance Internet Assistant
Company Name Eoffice
Dates Employed Dec 2014 – Mar 2015

I ran my own business which involved keeping accurate records, managing my time effectively andbeing familiar with business planning. I was responsible for search website optimisation, advertisingbusiness for clients and building backlinks.

Translator Interpreter Mystery Shopper
Company Name English – Polish Translator Association of Translators and Intepreters
Dates Employed Mar 2014 – Mar 2015

I translated a range of documents from English to Polish. I translated documents. I translated business, technical, medical, general documents from English to Polish and Polish to English. My daily word count was 3000 words. I showed high level of accuracy, attention and familiarity with expert terminology. I was certified by Global Translation Institute and offered unique professional translation experience for my clients. I was part of large freelancer translator networks like Proz, Translator Cafe and many others maintaining lasting relationships with worldwide clients. I went to banks, shops and evaluated customer satisfaction as a mystery shopper providing accurate reports. I interpreted over the telephone English to Polish. See less

Mystery Shopper
Company Name International Service Check
Dates Employed Sep 2013 – May 2014

I visited various bank branches, shops and websites agents, and evaluated and scored customer satisfaction by pretending to be one of the customers. I also prepared detailed reports about the company’s customer service performance. I was offering excellent writing skills and detailed observation skills helping companies to improve their customer report with the client and spotting weaknesses and strengths of the staff and analysing they way they treated and served clients.

Sales Consultant
Company Name ATI
Dates Employed Aug 2013 – Nov 2013

As a trader, I set up online eBooks store. I sold eBooks on eBay, auctions, malls, online storesdelivering excellend customer service and effectively and quickly communicating with the client andemailing them pdf eBook immediately after purchase. I sent invoices, processed payments, ordersand kept record of business income and expenditure using Excel.

Freelance Translator
Company Name Mrs C Morfitt
Dates Employed Jun 2013 – Nov 2013

I translated documents. I translated business, technical, medical, general documents from English to Polish and Polish to English. My daily word count was 3000 words. I showed high level of accuracy, attention and familiarity with expert terminology. I was certified English Polish Translator by Global Translation Institute and offered unique professional translation experience for my clients. I was part of large freelancer translator networks like Proz, Translator Cafe and many others maintaining lasting relationships with worldwide clients See less

Mystery Shopper
Company Name Mrs C Morfitt
Dates Employed Apr 2013 – Apr 2013

I visited various bank branches, shops and websites agents, and evaluated and scored customersatisfaction by pretending to be one of the customers. I also prepared detailed reports about thecompany’s customer service performance. I was offering excellent writing skills and detailedobservation skills helping companies to improve their customer report with the client an... See more

Manager
Company Name Association of Translators and Interpreters
Dates Employed Feb 2013 – Apr 2013

Thanks to translation agency, I outsourced translators and interpreters for translation projects. I recruited new translators and interpreters, analysing their CV and putting them forward for various relevant translation projects depending on their expertise. I maintained very positive long lasting relationships with other recruitment agencies and clients. I actively took part in the recruitment process selecting the best calibre translators and interpreters suitable for the role. See less

Sole Trader
Company Name Swan
Dates Employed Jul 2012 – Apr 2013

Moreover, I traded with mobile phones through my online shop. I sold mobile phones on eBay, auctions, eCommerce shop delivering brilliant customer care and making sure customer was happy with my services and came back to me again to buy again. I processed invoices, payments, orders, entered income and expenditure of the business on Excel. I processed refunds, responded to customers' emails and liaised with couriers to deliver items on time. See less

Customer Service Advisor
Company Name Blue Arrow
Dates Employed Feb 2011 – Mar 2013

Assisting customers over the telephone, I gave updates about repairs for computers and laptops in KnowHow contact centre, which was part of PCWorld branch. I also chased up deliveries for kitchen appliances. In this role I had to be able to deal with a wide range of customers and explain technical issues clearly.Having listened to customers, I contacted couriers and advised them about delivery time and date for their laptops, rang Newark centre to find out how long it will take for the laptops to be repaired, investigated lost laptops, typed accurately notes for each customer who called, resolved complaints to customer satisfaction. I exceeded monthly customer satisfaction, wrap up and hold time targets, and improved my performance during huddle meetings, listening to constructive feedback from managers. I processed orders for kitchen appliances new orders, took payments when customer bought new kitchen appliance, arranged delivery of a new item, chased up delivery of existing items, reported missing kitchen items with the courier placed. Customers mainly purchased kitchen appliances on Currys websites.

Sales Consultant
Company Name Elegant Fashion Store
Dates Employed Apr 2011 – Jun 2011

I sold clothes online.I set up my EBay clothing shop which involved keeping accurate records, marketing and merchandising. I advertised splendidly my business on business local directories, classified advertisements and used Majestic search engine optimisation tool to analyse traffic and visitors stats. I emailed customers about their delivery of clothing, processed payments, orders, sent invoices and impressively maintained long lasting relationships with clients as they came back to me again to buy clothes. I recorded income and expenditure using Excel and analysed business performance.

Swan Sales Consultant
Dates Employed May 2009 – Jun 2011

I sold clothing.I sold clothes online.I set up my EBay clothing shop which involved keeping accurate records, marketing and merchandising. I advertised splendidly my business on business local directories, classified advertisements and used Majestic search engine optimisation tool to analyse traffic and visitors stats. I emailed customers about their delivery of clothing, processed payments, orders, sent invoices and impressively maintained long lasting relationships with clients as they came back to me again to buy clothes. I recorded income and expenditure using Excel and analysed business performance.

Swan Sales Consultant
Dates Employed May 2009 – Oct 2009

I set up my eBay clothing store.I set up my EBay clothing shop which involved keeping accurate records, marketing and merchandising. I advertised splendidly my business on business local directories, classified advertisements and used Majestic search engine optimisation tool to analyse traffic and visitors stats. I emailed customers about their delivery of clothing, processed payments, orders, sent invoices and impressively maintained long lasting relationships with clients as they came back to me again to buy clothes. I recorded income and expenditure using Excel and analysed business performance.

Sales Consultant
Company Name Lloyds Banking Group
Dates Employed Jun 2008 – Feb 2011

This role saw me working closely with customers, taking accurate details, explaining products and providing quotes for Halifax Home Insurance. I set up Halifax Home Insurance policies using inhouse Halifax system, Later Halifax became part of Lloyds Banking Group. I also upsold and downsold personal belongings cover for items like jewellery, laptops etc.. I had to very accurately read out information about Buildings, Contents Cover, Personal Belongings Cover and make customer aware that bank is regulated by Financial Service Authority I had to refer clients who lived in subsidence area to underwriters or refer them to different Home Insurance. I also sold Sainsbury's, Bank Of Scotland Home Insurance. I exceeded monthly sales targets, wrap up, hold time and break time. I had outstanding interpersonal skills communicating effectively from clients from all over UK. I remained calm under pressure. I chose the relevant Home Insurance cover listening to customer needs and providing them the best Insurance policy tailored to their personal needs.

Sales Consultant
Company Name Swan
Dates Employed Mar 2008 – Mar 2009

I sold clothes through my online shop. I set up my EBay clothing shop which involved keeping accurate records, marketing and merchandising. I advertised splendidly my business on business local directories, classified advertisements and used Majestic search engine optimisation tool to analyse traffic and visitors stats. I emailed customers about their delivery of clothing, processed payments, orders, sent invoices and impressively maintained long lasting relationships with clients as they came back to me again to buy clothes. I recorded income and expenditure using Excel and analysed business performance. See less

Customer Advisor
Company Name Ventura
Dates Employed Mar 2007 – Mar 2008

Here I explained mobile phone bills in theO2 contact centre. This role involved the ability to explain a range of complicated tariff options clearly and concisely. I offered customers roaming bolt ons, various tariffs and saved them money, I reported lost handsets, checked network coverage for mobile phones, organised returns of broken mobile phones and sent them a new mobile phones, I also resolved complaints quickly and effictively maintaining high level of customer quality standards. I exceeded monthly customer satisfaction, wrap up, break and hold time targets and took on board feedback from managers. See less

Sales Consultant
Company Name Swan
Dates Employed Jan 2006 – Apr 2007

Through various auctions, I sold clothes. I set up my EBay clothing shop which involved keeping accurate records, marketing and merchandising. I advertised splendidly my business on business local directories, classified advertisements and used Majestic search engine optimisation tool to analyse traffic and visitors stats. I emailed customers about their delivery of clothing, processed payments, orders, sent invoices and impressively maintained long lasting relationships with clients as they came back to me again to buy clothes. I recorded income and expenditure using Excel and analysed business performance. See less

Sales Consultant
Company Name D K Godowicz
Dates Employed Jan 2006 – Apr 2007

I sold clothes online.I set up my EBay clothing shop which involved keeping accurate records, marketing and merchandising. I advertised splendidly my business on business local directories, classified advertisements and used Majestic search engine optimisation tool to analyse traffic and visitors stats. I emailed customers about their delivery of clothing, processed payments, orders, sent invoices and impressively maintained long lasting relationships with clients as they came back to me again to buy clothes. I recorded income and expenditure using Excel and analysed business performance. See less

Manager
Company Name Aardvark Computers
Dates Employed Jun 2004 – Apr 2005

Moreover, I run computers and ink cartridges business offering oustanding customer service. I had an affiliate website for computers and ink cartridges and full resale rights. I received 30 % commission from affiliate company. My main role was to generate sales and encourage clients to purchase products. I mainly advertised website on business directories and classified advertisements and massively increased business visibility on Internet. See less

Finance and Management Business School
Degree Name AAT ACCESS AWARD IN BUSINESS SKILLS - LEVEL 1
Grade Pass
Dates attended 2018 – 2018

STATEMENT OF ACHIEVEMENT

Name Caroline Morfitt

Membership No 20260571

Qualifications AAT Access Award in Business Skills Level 1 603/1309/2

Unit Award method Award date

Preparing for work (ABS2018) 16/08/2018

Access to Business Skills (ABS2018) AAT Assessment 16/08/2018

Sales and Purchases in Business (ABS2018) 16/08/2018

Using Numbers in Business (ABS2018)

Congratulations on completing the AAT Access Award in Business Skills - Level 1 This was achieved on 16/08/2018

Google Mobile Academy
Degree Name The Online Marketing Fundamentals qualification
GradePass
Dates attended or expected graduation 2018 – 2018

Caroline Morfitt has successfully completed
The Online Marketing Fundamentals qualification

Google Digital Garage IAB Europe Issued 12/05/2018

The Digital Garage course consists of over 23 modules covering a wide range of subjects from marketing fundamentals, search, email, social media, display, video, e-commerce, geo-marketing and analytics.

Udemy Academy
Degree Name Complete SEO Training
GradePass
Dates attended or expected graduation 2018 – 2018

Complete SEO Training
Certificate of Completion

This is to certify that Caroline Morfitt successfully completed 8 hours of Complete SEO Training With Top SEO Expert Peter Kent! online coures on June 2,2018

Peter Kent
Peter Kent Instructor
Udemy
#BeAble
Certificate no: UC-H1T1S4EQ
Certificate url: ude.my/UC-H1T1S4EQ

eCareers
Degree Name Sage 50 Accounts 2014 CPD Certified and Recognised by the IAB
GradePass
Dates attended or expected graduation 2017 – 2017
Activities and Societies:

Certificate of Continuing Professional Development

This is to Certify that Caroline Morfitt Has successfully completed the course in Sage 50 Accounts 2014 CPD Certified and Recognised by the IAB

The CPD Certificate is presented by e-Careers Ltd, it is also recognised by the IAB to be a useful course to learn about the efficient financial management of a business.

CPD Activity Date 08-05-2017

CPD Hours 15 Hours

IAB CPD Certified The CPD Certification Service E-Careers

Sage 50 Accounts 2014 CPD Certified and Recognised by the IAB

Barnsley College
Degree Name Ascentis Level 3 Diploma in Digital Learning Design (RDF)
Field Of Study Digital Learning Design (RDF)
Grade3
Dates attended or expected graduation 2015 – 2016

Ascentis Level 3 Diploma in Digital Learning Design (RDF)
Please find here attached following Ascentis Level 3 Diploma in Digital Learning Design (RDF)
Ascentis
This is to certify that Caroline Morfitt has successfully completed
Ascentis Level 3 Diploma in Digital Learning Design (RDF) at Barnsley College
Date of issue 04 October 2016
Moderation Date 20 September 2016
Learner Number 698030
Certificate Number 5681951 (1)
Qualification Number 601/2586/X
Phil Wilkinson
Ascentics Chief Executive
Regulated by Ofqual
For more information see http://register.ofqual.gov.uk

Barnsley College
Degree Name Functional Skills qualification in Information and Communication Technology (ICT) at level 2 City&Gu
Field Of Study Information and Communication Technology
GradePass
Dates attended or expected graduation2015 – 2016

City&Guilds
Functional Skills qualification in Information and Communication Technology (ICT) at level 2
Equivalent to GCSEs General Certificate Of Secondary Education
501/0639/9
is awarded to Caroline Morfitt
who attended
Barnsley College
The holder has a number of formal credit Unit Credits by which this Award was achieved
Awarded 12 July 2016
120716/3748-03/036110/PBE7930/F/18/02/8040294643185501759093/3650
Sir John Armitt CBE FREng FCGI Chairman Chris Jones Director-General
The City and Guilds of London Institute The City and Guilds of London Institute
Regulated by Ofqual
The City and Guilds of London Institute founded 1878 and Incorporated by Royal Charter 1900
cea Regulation

Barnsley College
Degree Name Functional Skills qualification in English level 2
Field Of StudyFunctional Skills qualification in English level 2
Dates attended or expected graduation2015 – 2016

Functional Skills qualification in English at Level 2
500/9318/6
is awarded to Caroline Morfitt
who attended
Barnsley College
and was successful in the following 4 modules
Functional English Speaking, listening and communication at level 2 F/601/1464 PASS
Functional English Reading at Level 2 F/601/1464 PASS
Functional English Writing at Level 2 F/601/1464 PASS
Certification module for Functional Skills qualification English at level 2 PASS

Barnsley College
Degree Name Functional Skills qualification in Mathematics at Level 2
Field Of Study Functional Skills qualification in Mathematics at Level 2
Grade Awarded
Dates attended or expected graduation 2015 – 2016

Functional Skills qualification in Mathematics at Level 2
City&Guilds
Equivalent to GCSEs General Certificate Of Secondary Education
Functional Skills qualification in Mathematics at Level 2
501/0987/X
is awarded to
Caroline Morfitt
who attended
Barnsley College
This holder has a number of formal Unit Credits by which this Award was achieved.
Awarded 01 September 2016

Barnsley College
Degree Name Advanced Level Apprenticeship in A Digital Learning Design
Field Of Study Advanced Level Apprenticeship in A Digital Learning Design
Grade Pass
Dates attended or expected graduation 2015 – 2016

creative
cultural
skills

Apprenticeships

This certificate is awarded to
Caroline Morfitt
who has successfully completed the
Advanced Level Apprenticeship in 
A Digital Learning Design

in the Apprenticeship sector for occupations in arts, cultural heritage, craft, and design (also includes music, literature, performing arts and visual arts).

Completion date
21 October 2016

Brian W
Chairman
Federation for Industry Sector Skills & Standards

Advanced
Level

Federation for Industry Sector 
Skills & Standards

Certificate Number A57CD954-D47F6879-B396BDB8-23E83461-CD201285-54X25444 Apprentice Number ACE185A6E
Media (1)

Advanced Level Apprenticeship in A Digital Learning Design

Alison

Degree Name Yoga Exercises
Field Of Study Yoga Exercises
Grade Pass
Dates attended or expected graduation 2014 – 2015

I am a certified Yoga Instructor.

Yoga Exercises

Alison

Degree Name Yoga Exercises For Core Strength and Flexibility
Field Of Study Yoga Exercises For Core Strength and Flexibility
Grade Pass
Dates attended or expected graduation 2013 – 2014

I am a certified Yoga Instructor.

Yoga Exercises For Core Strength and Flexibility

Alison
Degree Name Yoga Exercises For Core Strength and Flexibility
Field Of Study Yoga Exercises For Core Strength and Flexibility
Grade Pass
Dates attended or expected graduation 2013 – 2014

I am a certified Yoga Instructor.

Alison

Degree Name Yoga Exercises
Field Of Study Yoga Exercises
Grade Pass
Dates attended or expected graduation 2013 – 2014

I am a certified Yoga Instructor.

Global Translation Institute
Degree Name CTP Certified Translation Professional
Field Of Study CTP Certified Translation Professional
Grade Pass
Dates attended or expected graduation 2013 – 2014

Global Translation Institute 
The President, Faculty, and Board of the Global Translation Institute has conferred upon
Caroline Morfitt
who has been formally evaluated for specialised translation knowledge
and is hereby bestowed the global credential of
Certified Translation Professional
Certified Translator
English Polish
Polish English

Global Translation Institute
Degree Name Certified Translation Professional
Field Of Study Certified Translation Professional
Grade Pass
Dates attended or expected graduation 2013 – 2014

Global Translation Institute CTP Certified Translation Professional
February 10th,2014
Dear Caroline,
On the behalf of the Global Translation Institute, we would like to congratulate you on your successful completion of the Certified Translation Professional CTP Designation! This letter and certificate are to certify that you have passed the Certified Translation Professional CTP examination. You are now a CTP Designation holder, and are welcome to use the CTP title after your name.

INTERNATIONAL SERVICE CHECK
Degree Name Quality Certification Mystery Shopping
Field Of Study Quality Certification Mystery Shopping
Grade Pass
Dates attended or expected graduation 2013 – 2014

International Service Check
http://www.internationalservicecheck.com
INTERNATIONAL SERVICE CHECK / Multisearch AG
Aeschenvorstadt 71
4051 Basel
Switzerland
Tel. +41 61 225 42 15
Fax: +41 61 225 44 10
Email: servicecheck@internationalservicecheck.com
Quality Certification
International Service Check
Multisearch AG
Quality Certification for Mrs Caroline Morfitt
Caroline Morfitt successfully completed the test for Quality Certification on 09.04.2013. By doing so, he/she demonstrated that he/she understands the basic principles and processes of Mystery Shopping.
He/she is entitled to complete Checks for International Service Check.

HBOS PLC Halifax Bank Of Scotland Lloyds TSB Sainsbury's
Degree Name Halifax General Insurance Certificate of Completion
Field Of Study Halifax General Insurance Certificate of Completion
Grade Pass
Dates attended or expected graduation2007 – 2008

Congratulations and Well done
The Academy Team
Panel Direct Insurance Leeds Lloyds TSB Integrat10n Direct Insurance Leeds and Bournemouth
Halifax General Insurance Certificate of Completion
This is to certify that Caroline Morfitt has successfully completed their Perfect Sale Induction date 18 July 2008 Colleague Development Manager Natalie Crawshaw

HBOS PLC Halifax Bank of Scotland Sainsbury's Lloyds TSB
Degree Name Halifax General Insurance Certificate of Completion
Field Of Study Halifax General Insurance Certificate of Completion
GradePass
Dates attended or expected graduation 2007 – 2008

Halifax General Insurance Certificate of Completion
This is to certify that Caroline Morfitt has successfully completed their Perfect Sale Induction date 18 July 2008 Colleague Development Manager Natalie Crawshaw

HBOS PLC Halifax Lloyds TSB Bank of Scotland Sainsbury's
Degree NameHalifax General Insurance Certificate of Completion
Field Of StudyHalifax General Insurance Certificate of Completion
Grade Pass
Dates attended or expected graduation 2007 – 2008

Halifax General Insurance Certificate of Completion
This is to certify that Caroline Morfitt has successfully completed their Perfect Sale Induction date 18 July 2008 Colleague Development Manager Natalie Crawshaw

ASSA Author's School of Self-development
Degree Name English Polish German equivalent to GCSEs
Field Of Study English Polish German equivalent to GCSEs
Grade Very Good
Dates attended or expected graduation 1995 – 1999

Equivalent to GCSEs to General Certificate of Secondary Education

DOROTA KAROLINA GODOWICZ passed her graduation examination at presence of the State Examination Board at Grammar School ASSA in Wroclaw and obtained the following grades
Written part
Polish good
English good
Verbal part
Polish good
German very good
English very good

English Polish German equivalent to GCSEs General Certificate of Secondary Education

ASSA Author's School of Self-development
Degree Name English Polish German equivalent to GCSEs General Certificate of Secondary Education
Field Of Study English Polish German equivalent to GCSEs General Certificate of Secondary Education
Grade Very Good
Dates attended or expected graduation 1995 – 1999

Mathematics good
Science about society very good
History very good
Geography very good
Biology with hygiene and environmental protection good
Physics and astronomy good
Chemistry good
Elements of computer science very good
Music excellent
Civil defense very good
Physical education very good
Religious education excellent

ASSA Author's School of Self-development
Degree NameGerman Polish English equivalent to GCSEs General Certificate of Secondary Education
Field Of StudyGerman Polish English equivalent to GCSEs General Certificate of Secondary Education
GradePass
Dates attended or expected graduation1995 – 1999

German Polish English equivalent to GCSEs General Certificate of Secondary Education

Volunteer Experience

Shop Assistant
Company Name British Heart Foundation
Dates volunteered Jun 2006 – Dec 2006

I worked as a shop assistant and helped to raise money for the shop. I ironed clothes, operated cash till, answered customers queries offering positive and first class customer service. I helped clients to find jewellery and clothes. I always went that extra mile to promote positive image of the charity and helped to fundraise money for the charity. I also accepted delivery stock and replenished stock.

Receptionist
Company Name Age Concern England
Dates volunteered Mar 2007 – Dec 2007

I worked as a receptionist and answered inbound and outbound calls. I updated volunteers' details onto Access, their missing telephone numbers and email addresses. I transferred calls to senior managers and answered face to face queries about Age Concern charity. I took messages for senior managers if they were not available, I proritised tasks and offered outstanding customer care. I also helped in organising meetings and updated board when staff went for a lunch break.

Skills & Endorsements

Data Entry
Database Administration
Graphic Design
Industry Knowledge
Web Design
Blogging
Translation
Search Engine Optimization (SEO)
Market Access
Marketing
Telecommunications
IT Operations
IT Outsourcing
Energy
Electricity
Gas
Writing
Office Administration
Personal Training
Social Media
Social Media Marketing
Customer Relationship Management (CRM)
Customer Experience
Data Analysis
Administration
Administrative Assistance
Business Development
Budgeting
Business Process Improvement
Business-to-Business (B2B)
Business Planning
Business Analysis
Business Strategy
Tools & Technologies
Microsoft Excel
Microsoft Word
PowerPoint
Interpersonal Skills
Management
Customer Service
Career Counseling
Customer Support
Team Building
Coaching
Other Skills
Adobe eLearning Suite
Captivate
Call Center Development
Billing Systems
Mobile Phone Industry
Curriculum Vitae (CV)
Mystery Shopping
Virtual Assistance
Website Building

Languages

•
 English

• German

• Polish