CAROLINE MORFITT
¶ 07500 720207
PERSONAL PROFILE:
I have more than fourteen years’ experience
of working in the administration sector as well as working directly with
customers face to face and over the telephone. Throughout this period I have
continually demonstrated outstanding team working skills and the ability to
work effectively with colleague. With over 12 years’ experience of working in a
self-employed capacity, I am able to work independently and drive a business
forward. Former work colleagues and references would confirm that I am
extremely hard working with excellent time management skills. I have a Full
Driving Licence. I have offered excellent clerical support, technical and
billing help. I am always open to learn new skills and have a positive “can do”
attitude and willingness to be flexible and professional.
CAREER HISTORY:
2016 to Present EXCELLENT CLERICAL AND PERSONAL ASSISTANT
BUSINESS SKILLS
Volunteer
Administrator Parkgate
Sports and Community Trust Limited
Administrator Be Visible On Web
Personal
Assistant Office
Empire
Personal
Assistant Right
Way Wills Limited,
Digital
Designer Barnsley
College
v
Was
personal assistant providing exceptional administrative services depending on
business needs
v
Prepared
reports, letters, minutes, emails meeting strict deadlines
v
Regular
data input and using all Microsoft packages effectively
v
Carried
out a broad range of reprographic duties and working within set office
procedures
v
Answered
incoming calls and helped clients face to face in a polite and friendly manner
2008 to 2017 OUTSTANDING CUSTOMER SERVICE SKILLS
Customer
Experience Advisor Capita
Customer
Advisor Capita
Customer
Advisor Blue Arrow
Consultant
HBOS PLC
Customer
Advisor Ventura
v
Answered
inbound calls in relation to water bills, electricity, gas, O2 tariff
v
Delivering
excellent customer satisfaction service and achieving monthly contact centre
hold, wrap up targets
v
Resolved
complaints to high quality standards and went extra mile to promote products
v
Worked
as a part of the team, took part in meetings improving company’s targets
SELF-EMPLOYMENT:
2005
to 2017 SELF
EMPLOYED UNDERTAKING A RANGE OF ROLES INDEPENENTLY AND FOR COMPANIES
Administrator All
Direct For You
Sales
Advisor Self Employed
Sales
Advisor All Direct For You
Freelancer All
For You Direct
Administrator
e-Consultancy
Sole
Trader Self Employed
Freelance Internet
Assistant e-Office,
Translator
English Polish
Translator
Sales
Consultant ATI
Manager
Association
of Translators & Interpreters,
Freelance
Translator Self Employed
Mystery
Shopper Self Employed
Translator
Interpreter Association
of Translators and Interpreters
Sole
Trader Swan
Sales
Consultant Elegant Fashion Store
Sales
Consultant D K Godowicz
Manager
Aardvark
Computers.
v
Set
up eBay shop selling clothes, jewellery, eBooks
v
Offered
excellent levels of administrative support to other companies
v
Used
my language skills as a translator/interpreter (English and Polish)
v
Dispatched
orders on time, with accuracy
v
Advertised
business improving massively its online presence using search engine
optimisation
v
Answered
clients’ emails updating about their delivery in a confident and positive
manner
FURTHER EDUCATION ACHIEVEMENTS:
2015 to 2016 Barnsley College
2016 Acentis Level 3 Diploma in Digital Learning
Design
2016 Advanced
Level Apprenticeship In A Digital Learning Design
2016 Functional Skills Qualification in Mathematics At Level 2 (equivalent
to GCSE A to C)
2016 Functional Skills Qualification in English at Level 2 (equivalent to
GCSE A to C)
EDUCATION ACHIEVEMENTS:
2018 AAT
Access Award in Business Skills–Level 1 (Finance and Management Business School)
2018 Complete
Search Engine Optimisation Training, Udemy
2018 The
Online Marketing Fundamentals, Google Digital Garage
2017 Sage
Accounts 50, eCareers,
2016 Functional
Skills Qualification In Information and Communication Technology at Level 2,
2014 Certified
Translation Professional English/ Polish/English, Global Translation Institute
1999 General Certificate Of General
Secondary Education, Social Secondary Author’s School Of Self-Development ASSA (equivalent to GCSE A to C)
ADDITIONAL INFORMATION:
I have excellent written English
skills, written Polish, good German conversation, very good Polish
conversation, and very good, English conversation. I have translated English to
Polish and vice versa.
I have a passion for reading books and
enjoy listening to classical music. I also like to see musicals and have many
favourites.
REFERENCES: References will be provided upon request
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