Caroline Morfitt
I am a professional and proficient office assistant who has a long track record of ensuring the highest standards of office organisation are always maintained. I have experience of working with the customers over the telephone and face-to-face and I will always go that extra mile to provide excellent service. I have a Full Driving Licence. I have essential data entry skills like fast typing with an eye for detail and familiarity with spreadsheets and online forms. I offer administrative support to small, medium and limited companies.
Key Skills technology skills, communication skills, organisational ability, written expression, time management, technical oversight, problem-solving skills, planning skills, flexibility, positive attitude
Experience
Data Administrator Data Entry Expert ~ 19/12/2017 to Present I I perform data entry, general administration duties, process orders, update database records with business information and respond to customers emails. I am a self-employed data entry clerk in the office industry.
Virtual Assistant Virtual Assistants ~ 30/11/2017 to 08/12/2017 I worked as a self-employed personal assistant and freelancer. I typed documents, answered incoming phone calls and provided administrative services.
Administrator All Direct For You ~ 25/09/2017 – 11/11/2017 I sold DVDs, office products through my online shop on self-employed basis.
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Customer Experience Advisor Capita ~ 09/01/2017 – 20/06/2017 In busy Southern Water contact centre
I explained complex bills, handled high level of inbound customer queries and complaints, set up direct debits.
Sales Advisor Mrs C Morfitt ~ 25/09/2017 – 11/11/2017 I set up my own jewellery online shop.
Sales Advisor All Direct For You ~ 13/09/2017 – 14/09/2017 I sold jewellery online.
Freelancer All For You Direct ~ 25/03/2017 – 05/04/2017 I completed projects on freelancer networks.
Administrator eConsultancy ~ 24/112016 – 05/04/2017 I As a self-employed freelancer I provided general administrative services, entered data onto Excel, wrote reports and provided general business support.
Sole Trader Mrs C Morfitt ~ 11/11/2016 – 05/04/2017 Thanks to my online shop, I sold cosmetics.
Digital Designer Apprentice Barnsley College ~ 12/10/2015 – 13/10/2016 While working in a busy College,
I designed eLearning packages, quizzes, posters for teachers using Adopbe Captivate 9 and Photoshop.
Customer Experience Advisor Capita~ 27/05/2014 – 02/10/2015 In Npower contact centre, I explained electricity and gas bills, entered meter readings, processed payments, changed tariffs, provided customer care.
Freelance Internet Assistant eOffice ~ 21/12/2014 – 09/03/2015 As a freelancer I optimised web pages.
Translator English Polish Translator ~ 16/03/2014 – 09/03/2015 I translated complex documents.
Sales Consultant ATI ~ 15/08/2013 – 12/11/2013 As a trader, I set up online eBooks store.
Manager Association of Translators and Interpreters ~ 18/02/2013 – 05/04/2013 Thanks to translation agency, I outsourced translators and interpreters for complex translation projects.
Freelance Translator Mrs C Morfitt ~ 02/06/2013 – 12/11/2013 I translated technical and business documents.
Mystery Shopper Mrs C Morfitt ~ 06/04/2013 – 06/04/2013 As a customer, I visited shops, banks and provided feedback and wrote detailed reports about customer experience I received.
Translator, Interpreter, Mystery Shopper Association of Translators and Interpreters ~ 15/03/2014 – 09/03/2015 I translated and interpreted documents. I visited shops, wrote reports about customer experience.
Sole Trader Swan ~ 08/07/2012 – 05/04/2013 Moreover, I traded with mobile phones through my online shop.
Sales Consultant Elegant Fashion Store ~ 01/04/2011 – 20/06/2011 I sold clothes online.
Flexible Employee Office Customer Service Advisor Blue Arrow ~ 04/02/2011 – 22/03/2013 In KnowHow contact centre, I updated customers about their computer and laptop repair progress and advised them about their completion dates. I also processed orders for kitchen appliances and chased up delivery dates.
Consultant HBOS PLC~ 23/06/2008 – 05/02/2011 My main duties were to provide quotes for customers for Halifax Home Insurance, set up direct debits, explain about buildings, contents cover.
Sales Consultant Swan ~ 19/05/2009– 20/06/2011 I set up my eBay clothing store.
Sales Consultant Swan ~ 01/03/2008– 03/03/2009 I sold clothes through my online store.
Sales Consultant Swan ~ 20/11/2007– 12/02/2008 Through various auctions, I sold clothes.
Customer Service Advisor Ventura ~ 04/03/2007– 09/03/2008 This role involved the ability to explain complex O2 bills, contract tariffs, block lost or stolen mobile phones, check mobile network coverage.
Sales Consultant D K Godowicz ~ 03/01/2006– 05/04/2007 I sold clothes online.
Sales Consultant Swan ~ 03/03/2005– 14/12/2005 I set up my online clothes store.
Manager Aardvark Computers ~ 28/06/2004– 05/04/2005 Moreover, I run computers and ink cart business.
Education
Sage 50 Accounts 2014 CPD Certified and Recognised by the IAB 08/05/2017 e-Careers
Ascentis Level 3 Diploma in Digital Learning Design (RQF) 04/10/2016 Barnsley College
Advanced Level Apprenticeship in A Digital Learning Design 21/10/2016 Barnsley College
Functional Skills qualification in Mathematics at Level 2 01/09/2016 Barnsley College
Functional Skills qualification in English at Level 2 12/04/2016 Barnsley College
Functional Skills qualification in Information and Communication Technology (ICT) at Level 2 12/07/2016 Barnsley College
Yoga Exercises for Core Strength and Flexibility 31/03/2015 Alison
Yoga Exercises 31/03/2015 Alison
Certified Translation Professional Certified Translator English Polish Polish English 10/02/2014 Global Translation Institute
Halifax General Insurance Certificate of Completion 18/07/2008 HBOS PLC General Insurance
General Certificate of Secondary Education Polish Language Writing good Speaking good English Language Writing good Speaking very good German Language Speaking very good 02/06/1999 Social Secondary School “ASSA” Author’s School of Self-Development ASSA
Hobbies
Reading Books, Yoga, Aerobic, Dancing, Jazz, Theatre, Classical Music
References
e-Careers Limited Unit 6 Waterside Drive Langley Berkshire SL3 6EZ United Kingdom Telephone 02031987700 info@e-careers.com
Barnsley College Human Resources East Gate Barnsley S70 2EX recruitment@barnsley.ac.uk Payroll Number 8199873 Phone 01226216158
Capita Human Resources Solutions 2nd Floor Temple Gate House 115-123 High Street Orpington Kent BR6 0LG Phone 08444122522 payrolladmincentre@capita.co.
Alison 325 Level One Building Block 7/8 Galway Technology Park Parkmore Galway H91 E309 Ireland support@alison.com
Global Translation Institute Crandon Blvd Suite 223 Key Biscayne, Miami-Dade Florida FL 33146 United States Telephone 0013055039050 Team@TranslatorCertification.
International Service Check Multisearch AG Aeschenvorstadt 714051 Basel 0041612254215 Switzerland servicecheck@
Blue Arrow Multisearch Paroll 800 The Boulevard Capability Green Luton LU1 3BA Phone 01582692692
frost.payroll@impellam.com Payroll Number JY0003C
Lloyds Banking Group NGA 8th floor GMill Dean Clugh Mills Halifax HX3 5AX Phone 08456406080 lloydsbanking@mailhr.info Payroll Number 0430717
write your address in the centre
company address
Date 10th December 2017
Dear Sir or Madam,
I am responding to your advertisement on the dayjob.com for a Designer position. It is with great anticipation I present my Curriculum Vitae to you as I firmly believe that your company will benefit from my skills and experience.
I would like to work for your company because I would like to help you to develop your business and perform relevant duties required by you.
Currently, I am working as a data administrator on self-employed basis on various freelancing websites. I do it from home only three to four hours per week. It would not affect me working for your company as I do it on freelancer basis only. I enter or update data into a computer system, collect and enter data in databases and maintain accurate records of valuable company information. I input data, copy, paste information, collect data from online and other sources, validate data and check if data is correct and up to date, type documents from different formats using transcription, Microsoft Word, Excel, PowerPoint and Access.
In my fourteen years of administrative experience, I have gained valuable customer service skills along with resolving complex complaints and tailoring products to customer needs. I became a confident user of Microsoft Office packages like Word, Excel, PowerPoint and Access and I provided administrative services to wide range of clientele making sure all tasks are completed on time and in a professional manner. My approach is centered on being proactive, welcoming feedback and taking accountability for my individual growth potential. I have a large knowledge base that empowered me to accurately process orders and handle each customer request efficiently.
If you are looking for a forward thinking, enthusiastic and innovative professional to join the team, I would be delighted to meet with you to discuss further opportunities I can be reached any time
I look forward to hearing from you very soon.
Thank you,
Yours faithfully,
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