Please contact me for any services you require tailored to your business itskillsforlife1@gmail.com All Direct For you office 7 35-37 Ludgate Hill London EC4M 7JN
Mobile Phone +447500720207
To whom it may concern,
May I take this opportunity to introduce myself to you. I am currently seeking employment and would like to become part of a successful team.
I am a highly trained conscientious, adaptable and hardworking customer service advisor and administrator. I have over fifteen years' work experience in customer service, an excellent communicator, a good team player who can also work on my initiative. I have a very flexible approach to work and a willingness to learn new skills. I have a thorough approach to work as my excellent organizational skills enable me to see work from start to finish.
I am willing to undertake any further training in order for me to increase my employability. Please find enclosed a copy of my CV.
I look forward to hearing from you.
Yours faithfully
Yours faithfully
Caroline Morfitt
Caroline Morfitt
Mobile No: 07500720207
Email: itskillsforlife1@gmail.com
Caroline Morfitt | Administrator
Telephone: 07500720207
Email: itskillsforlife1@gmail.com
Telephone: 07500720207
Email: itskillsforlife1@gmail.com
Professional profile
I am a hardworking, enthusiastic and self-motivated individual who enjoys meeting new people of all ages and backgrounds and can work well as an individual using my own initiative but also enjoy working as part of a team. With good communication and interpersonal skills, I can communicate with individuals at all levels, whilst I also organise and prioritise work. I have many transferable skills to offer to any future employer and I am always willing to undertake any training necessary to increase my employability. I have a full clean Driving Licence.
Career summary
Virtual Assistants 2017 - Present I work as a virtual assistant. I type letters, answer incoming calls, manage emails, book appointments, with clients, manage calendar, manage files, build database, take down minutes of meeting,perform general administrative duties, take payment, process orders, input invoices on Sage
deal with bookkeeping and general accounting duties using Sage.
deal with bookkeeping and general accounting duties using Sage.
2017 - 2017 All Direct For You, Administrator
I process orders, enter data onto Excel, deal with customers, type letters and undertake general administrative duties. Furthermore, I liaise with accounts department in respect to invoices, order stationary, monitor stock levels and complete customers’ requests.
2017 - 2017 Capita, Customer Advisor
In a busy Southern Water contact centre, I answered customer service enquiries, set up direct debits, explained bills and resolved complex complaints. I always ensured customer satisfaction targets were met.
In a busy Southern Water contact centre, I answered customer service enquiries, set up direct debits, explained bills and resolved complex complaints. I always ensured customer satisfaction targets were met.
2016 - 2016 eConsultancy , Administrator
I provided administrative services which included typing letters, organising meetings, dealing with customers, entering data and other complex duties. Moreover, I ensured deadlines were met through organising and prioritising my workload.
I provided administrative services which included typing letters, organising meetings, dealing with customers, entering data and other complex duties. Moreover, I ensured deadlines were met through organising and prioritising my workload.
2015 - 2016 Digital Designer, Barnsley College
Whilst working together with graphic designers, I prepared eLearning materials for College staff and students, designed websites, projects and posters using Adobe Captivate 9.
Whilst working together with graphic designers, I prepared eLearning materials for College staff and students, designed websites, projects and posters using Adobe Captivate 9.
2014 - 2015 Capita, Customer Advisor
My main duties included entering meter readings, changing tariffs and explaining gas and electricity bills in the Npower contact centre. It was important to provide excellent customer service with a high standard of product knowledge.
My main duties included entering meter readings, changing tariffs and explaining gas and electricity bills in the Npower contact centre. It was important to provide excellent customer service with a high standard of product knowledge.
2013 - 2014 Mystery Shopper, International Service Check
Visiting various bank branches, shops and website agents, I evaluated and scored customer satisfaction, preparing detailed reports about the company’s service performance.
Visiting various bank branches, shops and website agents, I evaluated and scored customer satisfaction, preparing detailed reports about the company’s service performance.
2011 - 2013 Customer Advisor, Blue Arrow
Assisting customers over the telephone, I gave updates about repairs for computers and laptops in the KnowHow Contact Centre. It was important to achieve customer satisfaction and explain technical issues clearly. Later I worked in Currys chasing up deliveries for kitchen appliances.
Assisting customers over the telephone, I gave updates about repairs for computers and laptops in the KnowHow Contact Centre. It was important to achieve customer satisfaction and explain technical issues clearly. Later I worked in Currys chasing up deliveries for kitchen appliances.
2008 - 2011 Consultant, HBOS PLC
This role saw me working closely with customers, taking accurate details, explaining products and providing quotes for Halifax Home Insurance, Bank of Scotland and Sainburys, Lloyds.
2008 - 2014 Marketing Manager, eOffice
This role saw me working closely with customers, taking accurate details, explaining products and providing quotes for Halifax Home Insurance, Bank of Scotland and Sainburys, Lloyds.
2008 - 2014 Marketing Manager, eOffice
2008 - 2014 Marketing Manager eOffice ran an eOffice business which involved keeping accurate records, managing time effectively and being familiar with business planning. I was also responsible for search website optimisation, advertising business for clients and submitting backlinks.
2007 - 2008 Customer Advisor, Ventura
I explained mobile phone bills in O2 contact centre. This role involved the ability to explain a range of complicated tariff options clearly and concisely.
1999 - 2011 Manager, Swan
I set up eBay clothing shop which involved keeping accurate records, marketing and merchandising.
I set up eBay clothing shop which involved keeping accurate records, marketing and merchandising.
Education & qualifications
Sage 50 Accounts 2014 CPD Certificate of Continuing Professional Development Certified and Recognised by the IAB The International Association of Bookkeepers eCareers 2017
Diploma in Digital Learning Design Level 3 Barnsley College 2016
Functional Skills Qualification in Mathematics & English at Level 2 Barnsley College 2016
Functional Skills Qualification in Information Communication Technology at Level 2 Barnsley College 2016
Functional Skills Qualification in Information Communication Technology at Level 2 Barnsley College 2016
Global Translation Institute Certified Translation Professional English to Polish and Polish to English Global Translation Institute 2014
Certification in Mystery Shopping International Service Check 2013
Certificate of Completion Perfect Sale Lloyds Banking Group Halifax Academy 2010
Certificate of Naturalisation as British Citizen Home Office 2006
General Certificate of Secondary Education Written Polish good, Written English good, Conversation Polish good, Conversation German very good, Conversation English very good Author Social Secondary School for Self-esteem 1999
Certification in Mystery Shopping International Service Check 2013
Certificate of Completion Perfect Sale Lloyds Banking Group Halifax Academy 2010
Certificate of Naturalisation as British Citizen Home Office 2006
General Certificate of Secondary Education Written Polish good, Written English good, Conversation Polish good, Conversation German very good, Conversation English very good Author Social Secondary School for Self-esteem 1999
References available on request
Dear Sir or Madam,
To whom it may concern,
May I take this opportunity to introduce myself to you. I am currently seeking employment and would like to become part of a successful team.
I am a conscientious, adaptable and hardworking person with a record of good timekeeping and attendance. I have over fifteen years’ experience in administration and customer service.
I am a confident user of Adobe Captivate 9, Microsoft Word, Excel, PowerPoint, Access, Outlook and Lotus.
I am a confident user of Adobe Captivate 9, Microsoft Word, Excel, PowerPoint, Access, Outlook and Lotus.
Furthermore, I am an excellent communicator and I work well with people at all levels.I can also work on my own initiative and stay calm while working under pressure.
I am willing to undertake any further training in order for me to increase my employability. Please find enclosed a copy of my Curriculum Vitae.
I
I look forward to hearing from you.
Yours faithfully,
Caroline Morfitt
Dear Sir or Madam,
I have just viewed your job vacancy for 'Virtual Assisstant (206726522) on CV-Library and would like to be considered for this position.I am an excellent candidate for this vacancy as it closely matches my skills and experience.
Please find attached a copy of my CV for your consideration. I am an excellent candidate for this vacancy as it closely matches my skills and experience.
I look forward to hearing from you.
Yours faithfully,
Caroline Morfitt
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