CarolineMorfitt

Caroline Morfitt

Professional profile

With fourteen years administration and contact centre experience, I pride myself in being resilient, reliable, ready to develop new skills and adapt in fast-paced working environment and ready to go that extra mile because I have always resolved complaints, office errors and worked as a part of the team in various companies. I am an excellent communicator, IT expert, administrator and enthusiastic, well-organised professional, who can work under pressure and provide excellent customer care and business support.

Skills summary

Administration

·         Excellent Knowledge of Microsoft packages

·         Outstanding organisational Skills

Customer Service, Contact Centre

·         Excellent communication skills

·         Efficient team player

IT

·         Advanced knowledge of Adobe Captivate, Microsoft Word, Excel, PowerPoint

·         Brilliant Internet and Research Skills

Marketing

·         Advanced Search Engine Optimisation Skills

·         Excellent Advertising Skills

Employment history

May 2019 – September 2019      Lion Spreadsheets, Sheffield

                                                                Administrator: providing general administrative support, data entry, typing, photocopying, scanning, answering emails, organising meetings, inputting income and expenditures, liaising with external and internal clients, ordering stationary, processing payments and orders

April 2018 – September 2018     Parkgate Sports and Community Trust Limited, Huddersfield

                                                                Administrator: applying for grants, fundraising, liaising with Trustees, contacting charities for update for loan progress, taking part in conference meetings, creating profiles for giving networks, discussing charity improvement plans with Directors, filling out forms in regards to grants

June 20017 – September 2018   Virtual Assistants, Sheffield                                                       

                                                          Administrator: dealing with emails, general correspondence, writing reports, being personal assistant to business, typing documents, calculating petty cash, inputting addresses, orders, payments, loss, profit, liaising with Directors and performing any clerical tasks, organising venues

February 2014 – January 2017 Capita, Rotherham

Capita                                            Customer Advisor: resolving complex complaints, explaining Npower, Southern Water bills, transferring clients to debt collection agencies, taking payments, setting up direct debits, setting up water, electricity and gas tariffs, going through affordability plans, updating details

August 2015 – November 2016 Barnsley College, Barnsley

                                                         Digital Designer: designing eLearning quizzes for teachers, games for students, taking constructive criticism and improving Health and Safety, Construction slide show, interacting with colleagues and working together as a team to design packages, providing IT support

March 2011 – November 2013  Impellam, Blue Arrow, Sheffield

                                                        Customer Advisor: answering inbound calls for KnowHow laptops, chasing up repairs, updating customers about their technical PC repairs, resolving complaints, processing orders for Currys’ kitchen appliances, contacting couriers, allocating missing in transit washing machines, refunding   

May 2008 – November 2011   HBOS Plc, Lloyds Banking Group, Leeds

                                                       Customer Advisor: setting up Halifax, Sainsburys, Lloyds Banking, Royal Bank of Scotland Home Insurance policies, setting up direct debits, explaining Buildings and Contents Cover, Personal Belongings, providing quotes, referring owners for subsidence hazards to providers

June 2004 – October 2016      eConsultancy, Sheffield

                                                     Administrator: writing business plans, implementing them, advertising businesses, networking, helping companies to maximise their profit and gain new customers

September 2004 – July 2013  eOffice, Sheffield

                                                     Administrator: providing comprehensive secretarial, administrative services to small and medium businesses, consulting, business planning, general advice, income, profit, loss

Other Work Experience                                                                                           

April 2018 – September 2018    Right Way Wills, Barnsley

                                                                Administrator: copy typing legal documents, advertising business on directories, designing website, Facebook shop, blogging, creating posts, social media accounts

February 2007 – May 2008

                                                  Customer Advisor: explained O2 bills, set up contract tariffs, blocked missing phones, checking O2 mobile network coverage, setting up direct debits, taking payments

Education and qualifications

Ø  AAT Access Award in Business Skills Level 1, Pass - Finance and Management Business School - 2018

Ø  Complete Training in Search Engine Optimisation, Excellent – Udemy – 2017

Ø  The Online Fundamentals in Marketing, Excellent -Google Digital Garage–2017

Ø  Sage 50 Accounts, Pass – eCareers – 2017

Ø  Diploma Advanced Level 3 in Digital Learning Design, Pass – Barnsley College – 2016

Ø  Functional Skills Qualification in English Level 2, Pass – Barnsley College – 2016

Ø  Functional Skills Qualification in Mathematics Level 2, Pass – Barnsley College – 2016

Ø  Functional Skills Qualification in Information, Communication and Technology Level 2, Pass – Barnsley College - 2016

References available on request