Welcome to Caroline Morfitt Website

Personal Assistant
I type letters, provide administrative, business support as your Personal Assistant.

Administration Services
I am your administrative assistant. and offer data entry, spreadsheets and PowerPoint presentations

Search Engine Optimisation
Premium Search Engine Optimisation Service, Advertising, Social Media

About Caroline Morfitt
Email: support@carolinemorfitt.com Phone: +44 844 357 9156
With over fourteen years’ experience in Administration, Customer Service, Search Engine Optimisation, IT, I have gained and continuously developed a wide range of skills; having dealt with customer enquiries, from billing to customer complaints, I have delivered excellent customer service to a multitude of customers in a variety of settings.
Furthermore, having welcomed feedback and opportunities for personal development, I have gained additional skills and experience in marketing, search engine optimisation, managing social media, advertising and increased my ability and skill using IT packages including Microsoft Word, Excel and PowerPoint as well as product design tools and software like Moz, SEM Rush and other SEO tools.
With an approach centered on proactive self-management, accountability for my own actions and development and a passion for what I do have empowered me to seek excellent in my work and motivate others to succeed.
With my existing skills and experience, I strongly feel that I would be an excellent candidate for this role and a welcome addition to your team. Having researched your company, the role and the valued and beliefs you hold as a business, I feel this fall very much in line with the values I pride myself on and that I would share your customer and business focused work ethos.
If you are looking for a forward thinking, enthusiastic and innovative professional, then I would be delighted to hear from you.
May I take this opportunity to thank you for taking the time to consider my application and sincerely hope to hear from you soon.
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CURRICULUM VITAE
CAROLINE MORFITT
Email: support@carolinemorfitt.com Phone: +44 844 357 9156
I am a highly versatile Administrator providing business support and clerical assistance for companies. I am a confident user of Word, Excel, PowerPoint, I am open for new challenges and training as well as remaining calm and professional at all times.
EXPERIENCE
04/03/2018 – PRESENT ADMINISTRATOR VOLUNTEER, PARKGATE SPORTS COMPLEX
I apply for funding and grants online, send letters, provide administrative support as a volunteer.
02/06/2018 –19/06/2018 ADMINISTRATOR ASSISTANT, BE VISIBLE ON WEB
I provided general administrative support, typed letters, reports, enter data onto Excel. I processed orders, payments, answered emails, prepared PowerPoint Presentations and updated clients details. I optimised websites, identified website optimisation strategies and campaign plans, created search engine optimisation audits, managed marketing campaigns.
04/04/2018 – 29/05/2018 PERSONAL ASSISTANT, OFFICE EMPIRE
I advertised business on directories, designed advertisements, websites, typed legal documents.
04/03/2018 – 18/05/2018 ADMINISTRATOR, RIGHT WAY WILLS
I typed letters, designed websites, leaflets, logos, advertised business, answered calls.
20/05/2004 – 20/01/2018 ADMINISTRATOR ASSISTANT DATA ENTRY EXPERTS, VIRTUAL ASSISTANTS, ALL DIRECT FOR YOU, ECONSULTANCY, EOFFICE, ATI, SWAN, INTERNATIONAL SERVICE CHECK, ENGLISHPOLISHTRANSLATOR, ELEGANT FASHION STORE, AARDVARK COMPUTERS
I processed payments, set up direct debits, answered emails, typed letters and resolved clients’ queries. I provided administrative and personal assistant service to the business as required. I updated eCommerce stores and its products. I optimised business websites using Advanced SEO tools and SEO techniques. I was responsible for marketing and I placed Pay-Per-Click and Display Advertisements.
09/01/2017 – 20/06/2017 27/05/2014 – 02/10/2015 04/03/2007 – 09/03/2008 CUSTOMER EXPERIENCE ADVISOR, CAPITA PREVIOUSLY KNOWN AS VENTURA
I answered inbound queries related to billing, complaints and provided general customer support in Southern Water, Npower, O2 contact centres.
12/10/2015 – 13/10/2016 DIGITAL DESIGNER, BARNSLEY COLLEGE
I designed eLearning projects for teachers using Adobe Flash, Captivate and answered IT queries.
04/02/2011 – 22/03/2013 CUSTOMER SERVICE ADVISOR, BLUE ARROW
In KNOWHOW contact centre, I processed laptop repairs and advised on delivery dates.
23/06/2008 – 05/02/2011 CONSULTANT, LLOYDS BANKING GROUP PREVIOUSLY KNOWN AS HBOS PLC
I provided quotes for Halifax Home Insurance, set up direct debits, set up policies.
EDUCATION
02/06/2018 COMPLETE SEO TRAINING, UDEMY
12/05/2018 THE ONLINE MARKETING FUNDAMENTALS, GOOGLE DIGITAL GARAGE
08/05/2017 SAGE 50 ACCOUNTS, ECAREERS
04/10/2016 ACENTIS LEVEL 3 DIPLOMA IN DIGITAL LEARNING DESIGN, BARNSLEY COLLEGE
21/10/2016 ADVANCED LEVEL APPRENTICESHIP IN A DIGITAL LEARNING DESIGN, BARNSLEY COLLEGE
01/09/2016 FUNCTIONAL SKILLS QUALIFICATION IN MATHEMATICS AT LEVEL 2, BARNSLEY COLLEGE
12/04/2016 FUNCTIONAL SKILLS QUALIFICATION IN ENGLISH AT LEVEL 2
BARNSLEY COLLEGE
12/04/2016 FUNCTIONAL SKILLS QUALIFICATION IN INFORMATION AND TECHNOLOGY AT LEVEL 2, BARNSLEY COLLEGE
10/02/2014 CERTIFIED TRANSLATION PROFESSIONAL ENGLISH POLISH POLISH ENGLISH GLOBAL TRANSLATION INSTITUTE
02/06/1999 GENERAL CERTIFICATE OF SECONDARY EDUCTION, SOCIAL SECONDARY AUTHOR’S SCHOOL OF SELF – DEVELOPMENT ASSA
SKILLS
• Customer Service
• Clerical
• Administration • Search Engine Optimisation
• Excellent Written English
• Excellent Communication Skills
ACTIVITIES
In my spare time, I go out dancing, walking and enjoy fitness DVDs.
References available on request.

Personal Assistant
Do you have a growing to do lists of office tasks and not enough hours in the day to get them done?Do you feel stressed about your business?Do you need help and you require permanent virtual or personal assistant to help you with your administrative duties?Well you came to the right place.Welcome to my website.Let me introduce myself. My name is Caroline Morfitt and I have designed and set up my own business Virtual Assistants. I have over eighteen years of experience in working as a professional virtual assistant. I work also together with other virtual assistants too. I provide administrative worldwide services in any country. Please send me your task and I will help you.
£50

Clerical Services
I provide following administrative services:
updating and maintaining your website and your online shop, desktop publishing, typing, secretarial, recruitment, taking minutes, answering to emails, customer service, call centre, website design, business consultancy, design eBay shop, business start ups, business improvement and planning, outsourcing, budgeting and any other clerical task you require me to do. I use following software Microsoft Word, Excel, Outlook, Lotus, PowerPoint, Access, Adobe Captivate 9.
£40

Search Engine Optimisation
£30
References
Udemy Inc Level 3 The One Building 1 Lower Grand Canal Street Dublin2, Ireland support@udemy.com
Be Visible On Web 82A James Carter Road Mildenhall Suffolk United Kingdom IP28 7DE
Telephone: 08432896297 email: enquiries@bevisibleonweb.co.uk
Office Empire 82 A James Carter Road Mildenhall , Suffolk, United Kingdom IP28 7DE
Telephone: 08432896297 E-mail: info@officeempire.co.uk
Right Way Wills Ltd Yorkshire Wills & Probate BBIC Innovation Way Barnsley S75 1JL Phone 01226446196 info@yorkshirewillsco.co.uk info@rightwaywills.com 0800 6893051 ext. 1 01226 446087
Parkgate Sports Complex Standback Way Skelmanthorpe Huddersfield HD8 9GA Phone 07921477571 or 01484860094
christopher.ward@parkgatesports.co.uk info@parkgatesports.co.uk
e-Careers Limited Unit 6 Waterside Drive Langley Berkshire SL3 6EZ United Kingdom Telephone 02031987700 info@e-careers.com
Barnsley College Human Resources East Gate Barnsley S70 2EX recruitment@barnsley.ac.uk Payroll Number 8199873 Phone 01226216158
Capita Human Resources Solutions 2nd Floor Temple Gate House 115-123 High Street Orpington Kent BR6 0LG Phone 08444122522 payrolladmincentre@capita.co.uk Payroll Number 12252204 Payroll Number 21150620 Payroll Number 21204407
International Service Check Multisearch AG Aeschenvorstadt 714051 Basel 0041612254215 Switzerland servicecheck@internationalservicecheck.com
Blue Arrow Multisearch Paroll 800 The Boulevard Capability Green Luton LU1 3BA Phone 01582692692
frost.payroll@impellam.com Payroll Number JY0003C
Lloyds Banking Group NGA 8th floor GMill Dean Clugh Mills Halifax HX3 5AX Phone 08456406080 lloydsbanking@mailhr.info Payroll Number 0430717
Google Digital Garage 39 - 43 King Street Manchester M2 7AT team@thedigitalgarage.co.ukNew paragraph

Complete SEO Training
Certificate of Completion
This is to certify that Caroline Morfitt successfully completed 8 hours of Complete SEO Training With Top SEO Expert Peter Kent! online coures on June 2,2018
Peter Kent
Peter Kent Instructor
Udemy
#BeAble
Certificate no: UC-H1T1S4EQ
Certificate url: ude.my/UC-H1T1S4EQ

Caroline Morfitt has successfully completed The Online Marketing Fundamentals qualification
Download File
Google Digital Garage IAB Europe Issued 12/05/2018
The Digital Garage course consists of over 23 modules covering a wide range of subjects from marketing fundamentals, search, email, social media, display, video, e-commerce, geo-marketing and analytics.

Certificate of Continuing Professional Development
This is to Certify that Caroline Morfitt Has successfully completed the course in Sage 50 Accounts 2014 CPD Certified and Recognised by the IAB
The CPD Certificate is presented by e-Careers Ltd, it is also recognised by the IAB to be a useful course to learn about the efficient financial management of a business.
CPD Activity Date 08-05-2017
CPD Hours 15 Hours
IAB CPD Certified The CPD Certification Service E-Careers Learn to LiveNew paragraph

Ascentis Level 3 Diploma in Digital Learning Design (RDF)
Please find here attached following Ascentis Level 3 Diploma in Digital Learning Design (RDF)
Ascentis
This is to certify that Caroline Morfitt has successfully completed
Ascentis Level 3 Diploma in Digital Learning Design (RDF) at Barnsley College
Date of issue 04 October 2016
Moderation Date 20 September 2016
Learner Number 698030
Certificate Number 5681951 (1)
Qualification Number 601/2586/X
Phil Wilkinson
Ascentics Chief Executive
Regulated by Ofqual
For more information see http://register.ofqual.gov.uk

ASCENTIS CREDIT TRANSCRIPT
Caroline Morfitt
Unit Title
Collaborative Technologies and Outcomes
Developing Skills, Understanding and Confidence of Others in E-learning
Effective Communication for Digital Learning Design
Graphic Design and Imagery
Introduction to the Digital Learning Environment
Introduction to Website Production
Investigating and Analysing Requirements for Digital Learning Designs
Professional and Personal Development
Quality and Standards
Storyboarding
User Experience Design
Using Social Media Technologies
Working in a Digital Learning Lifecycle
Unit Reference Number Unit Level Unit Credit Value
T/505/9873 L3 3
R/505/9878 L3 3
K/505/9868 L3 3
R/505/9928 L3 3
A/505/9924 L3 3
Y/505/9882 L3 3
J/505/9926 L3 3
F/505/9925 L3 3
H/505/9870 L3 3
H/505/9884 L3 3
M/505/9869 L3 4
L/505/9927 L3 3
D/505/9866 L3 4

creative
cultural
skills
Apprenticeships
This certificate is awarded to
Caroline Morfitt
who has successfully completed the
Advanced Level Apprenticeship in
A Digital Learning Design
in the Apprenticeship sector for occupations in arts, cultural heritage, craft, and design (also includes music, literature, performing arts and visual arts).
Completion date
21 October 2016
Brian W
Chairman
Federation for Industry Sector Skills & Standards
Advanced
Level
Federation for Industry Sector
Skills & Standards
Certificate Number A57CD954-D47F6879-B396BDB8-23E83461-CD201285-54X25444 Apprentice Number ACE185A6E

Functional Skills qualification in English at Level 2
City&Guilds
Functional Skills qualification in English at Level 2
500/9318/6
is awarded to Caroline Morfitt
who attended
Barnsley College
and was successful in the following 4 modules
Functional English Speaking, listening and communication at level 2 F/601/1464 PASS
Functional English Reading at Level 2 F/601/1464 PASS
Functional English Writing at Level 2 F/601/1464 PASS
Certification module for Functional Skills qualification English at level 2 PASS
Awarded 12 April 2016 120416/3748-01/036110/PBE7930/F/18/02/8040294643185501678168/410
Sir John Armitt, CBE FREng FCGI Chairman Chris Jones
Chairman Director-General
The City and Guilds of London Institute The City and Guilds of London Institute
Regulated by Ofqual
For more information see http://register.ofqual.gov.uk
The City and Guilds of London Institute founded 1878 and Incorporated by Royal Charter 1900.
The City Guilds Group compromises City&Guilds and ILM.

Functional Skills qualification in Mathematics at Level 2
City&Guilds
Functional Skills qualification in Mathematics at Level 2
501/0987/X
is awarded to
Caroline Morfitt
who attended
Barnsley College
This holder has a number of formal Unit Credits by which this Award was achieved.
Awarded 01 September 2016
010916/3748-02/036110/PBE7930/F/18/02/8040294643185501802986/50
Sir John Armitt CBE FREng FCGI Chairman Chris Jones Director-General
The City and Guilds of London Institute
Regulated by Ofqual
For more information see http://register.ofqual.gov.uk
cea Regulation
The City and Guilds of London Institute founded 1878 and Incorporated by Royal Charter 1900.

Functional Skills qualification in Information and Communication Technology (ICT) at level 2
City&Guilds
Functional Skills qualification in Information and Communication Technology (ICT) at level 2
501/0639/9
is awarded to Caroline Morfitt
who attended
Barnsley College
The holder has a number of formal credit Unit Credits by which this Award was achieved
Awarded 12 July 2016
120716/3748-03/036110/PBE7930/F/18/02/8040294643185501759093/3650
Sir John Armitt CBE FREng FCGI Chairman Chris Jones Director-General
The City and Guilds of London Institute The City and Guilds of London Institute
Regulated by Ofqual
The City and Guilds of London Institute founded 1878 and Incorporated by Royal Charter 1900
cea Regulation




















International Service Check
http://www.internationalservicecheck.com
INTERNATIONAL SERVICE CHECK / Multisearch AG
Aeschenvorstadt 71
4051 Basel
Switzerland
Tel. +41 61 225 42 15
Fax: +41 61 225 44 10
Email: servicecheck@internationalservicecheck.com
Quality Certification
International Service Check
Multisearch AG
Quality Certification for Mrs Caroline Morfitt
Caroline Morfittsuccessfully completed the test for Quality Certification on 09.04.2013. By doing so, he/she demonstrated that he/she understands the basic principles and processes of Mystery Shopping.
He/she is entitled to complete Checks for International Service Check.
09.04.2013
International Service Check
Certification document 7HS9W/1575063





02.04.2013
Good Afternoon Caroline
Our records show your dates of working to be
We 4/2/2011- w/e 22/3/2013
Your position would have been Flexible Employee Office Customer Service Advisor.
Kind Regards,
Joanne Bradbury (MCIPD)
Account Manager
Blue Arrow Limited 1st floor 12 Saltergate Chesterfield S40 1UT
T 01246272200
F 01246229226
M 07885118033
mobex 5063
http://bluearrow.co.uk
Jo.Bradbury@bluearrow.co.uk
Blue Arrow Sheffield
2nd Floor, 11 Leopold Street
Sheffield
Yorkshire
S1 2GYPhone: 0114 272 2600




HBOS PLC
HR Transactions
HBOS PLC Llloyds PLC
8th Floor
G Mill
Halifax
HX3 5AX
Direct Dial 08456406080
Fax No 01422386139
GHRPT-Operations@HBOSplc.com
http://halifax.co.uk
Our Ref HR Transactions/DD/430717
Your Ref Payroll Number 0430717
02. April 2013
To Whom It May Concern
Employment Reference
Dear Sir, Madam,
Thank you for your recent reference request. It is our policy to reply to all employment reference enquiries by completing this standard response letter. I hope this is satisfactory for your requirements.
Name of applicant Caroline Morfitt
Dates of employment From 23 June 2008 to 05 February 2011
Job Title Sales Consultant - Inbound
Reason for leaving Resignation Other Reason
The job title in this reference is an internal generic job title which relates to the role the colleague was evaluated against within the organisation. The colleague may also have had a more detailed specific local job title.
Please note for approved roles i.e. Financial Advisers, Independent Financial Advisers, (not Mortgage Advisers) where the role requires individual approval by FSA, a more detailed reference can be requested from -
HBOS PLC
8th Floor, G Mill
Halifax
HX3 5AX
Yours faithfully,
Jayne Edwards
Head of HR
HBOS PLC, Registered in Scotland No SC218813 Registered Office The Mound Edinburgh EH1 1YZ HBOS plc is a holding company, subsidiaries of which are authorised and regulated by the Financial Services Authority.
19th October2010
To whom it may concern
I confirm that I have known Mrs Caroline Morfitt for two years. I am unable to provide a business reference as this would be sent by our HR department. I am only too happy to provide a character reference for Caroline.
At all times I have found Caroline to be dependable, reliable and hard-working. I am confident that Caroline will prove to be an asset for your company.
I am happy to provide further information if required.
Yours faithfully,
Chris Knudsen
tel 07506606916
19th October2010
To whom it may concern
I confirm that I have known Mrs Caroline Morfitt for two years. I am unable to provide a business reference as this would be sent by our HR department. I am only too happy to provide a character reference for Caroline.
At all times I have found Caroline to be dependable, reliable and hard-working. I am confident that Caroline will prove to be an asset for your company.
I am happy to provide further information if required.
Yours faithfully,
Andrew Elenor
Tel 07971801194
HBOS PLC
HR Transactions
HBOS PLC Llloyds PLC
8th Floor
G Mill
Halifax
HX3 5AX
Direct Dial 08456406080
Fax No 01422386139
GHRPT-Operations@HBOSplc.com
http://halifax.co.uk
Our Ref HR Transactions/DD/430717
Your Ref Payroll Number 0430717
Lloyds Banking Group
Congratulations on completing Academy Training Caroline Morfitt
Congratulations and Well done
The Academy Team
Panel Direct Insurance Leeds Lloyds TSB Integrat10n Direct Insurance Leeds and Bournemouth
Halifax General Insurance Certificate of Completion
This is to certify that Caroline Morfitt has successfully completed their Perfect Sale Induction date 18 July 2008 Colleague Development Manager Natalie Crawshaw

Parkgate Sports and Community Trust Limited
Standback Way, Skelmanthorpe, Huddersfield, HD8 GA
Telephone: 07921 477 571
To whom this may concern,
Caroline Morfitt
The Trustees of Parkgate Sports & Community Trust, without reservation, are very happy to give the very highest possible recommendation for Caroline.
Caroline has the highest possible work ethic, is a consummate team player, and is qualified in all aspects or her work, managing the Trusts administration. Within which she utilises her many skills including Word, Excel, and maintenance of social media platforms, plus web design build and maintenance, She also has the ability in translation within three European languages .
Yours truly
Christopher M Ward
President & Trustee
.
Partners
Registered Office: The Portakabins, Standback Way Skelmanthorpe, Huddersfield HD8 9GA
A Company Limited by Guarantee No. 6054767. A Registered Charity No. 1121084









Parkgate Sports and Community Trust Limited
Standback Way, Skelmanthorpe, Huddersfield, HD8 GA
Telephone: 07921 477 571
21st May 2018
“To whom this may concern”
Caroline Morfitt
The Board of Trustees, of Parkgate Sports & Community Trust would confirm that they find Caroline an excellent Team Member, and honest and reliable in every aspect of her work and relationship with the Trust.
The Trustees would have no hesitation in recommending Caroline for any work or position of trust. She has many qualifications and talents and particularly in the areas of IT and business development.
Christopher M. Ward
President
Parkgate Sports and Community Trust
Partners
Registered Office: The Portakabins, Standback Way Skelmanthorpe, Huddersfield HD8 9GA
A Company Limited by Guarantee No. 6054767. A Registered Charity No. 1121084







To Whom it May Concern:
I highly recommend Caroline Morfitt as a candidate for employment. Caroline came to Yorkshire Wills & Probate in March 2018 as an Administrative Assistant but was quickly given charge of our media and internet advertising as it was immediately apparent that Carolines’s strength lay in that field. Caroline was responsible for office support, including word processing, Answering inbound queries and creating our social media and internet publicity.
Caroline has excellent computer skills. In addition, she is extremely organized and reliable. Caroline can work independently and is able to follow through to ensure that the job gets done. She is flexible and willing to work on any project that is assigned to her. Caroline was quick to volunteer to assist in other areas of company operations, as well.
Caroline would be a tremendous asset for your company and has my highest recommendation. If you have any further questions with regard to her abilities and dedication, please do not hesitate to contact me.
Sincerely,
Daniella Smith
Operations Manager
Yorkshire Wills & Probate
B.B.I.C , Innovation Way, Barnsley, S75 1JL
01226 446 196
daniella.smith@yorkshirewillsco.co.uk
Yorkshire Wills & Probate Ltd Company is a trading style of Right Way Wills Ltd
Company No. 09351980

Yorkshire Wills & Probate,
Download File Download File
BBIC,
Innovation Way
Barnsley
S75 1JL
Tel: 01226 446 196
To whom it may concern,
This is our professional recommendation letter for Caroline Morfitt.
Until very recently, I was Caroline’s line manager and found her to be consistently prompt, pleasant and she tackled all assignments given to her with dedication.
As well as being a pleasure to work with, Caroline is a focused person who is able to present creative ideas and go on to communicate the benefits of them. She has successfully developed marketing plans for our company that saw an immediate raise in interest in the company via the internet.
Although Caroline was an asset to our Marketing efforts, she was also helpful in other areas of the company. In addition to designing an effective advertising leaflet, she also took on an active role in motivating and inspiring others.
I highly recommend Caroline for employment. She would make a great asset to any organization.
Kind regards,
Daniella Smith
Operations Manager
Be Visible On Web
82A James Carter Road
Bury St. Edmunds
IP28 7DE
To whom it concerns,
Dear Sir or Madam,
I can confirm that Caroline Morfitt works for our digital marketing agency as a Search Engine Optimisation Technician and Personal Assistant. I have always found Caroline to be professional at all times and very reliable and hard working. She has always done the task I asked her to do and performed all work duties to high quality standard and she helps our agency to grow internationally.
Caroline has a strong background in managing SEO strategies and using a range of SEO techniques. She also has an excellent knowledge of Google Analytics, Digital Marketing and understanding of SEO best practice. She has experience in using SEO tools such as Screaming Frog, Moz, Advanced Web Ranking, SEM Rush.
Caroline undertake website migrations, analyses keywords, produce solutions to content SEO issues, identify SEO Strategies and campaign plans, create SEO Audits, metadata and content optimisation, advertises businesses on directories, classified advertisements and sets up Pay-Per-Click Campaigns.
Furthermore, Caroline is our Personal Assistant and undertake various administrative duties like typing, data entry onto Excel or preparing PowerPoint presentations.
Please do not hesitate to contact me on 08432896297 or email me at enquiries@bevisibleonweb.co.uk
Yours faithfully,
Sarah Palmer
Be Visible On Web Managing Director

To whom it may concern,
Download File
I am happy to confirm that Caroline Morfitt has excellent telephone manner, strong communication and problem-solving skills, attention to detail, is able to prioritize work load and able to work as part of the team and with little supervision.
She books appointments, provides general administration support, process orders, gives excellent customer service at all times. She is responsible for search engine optimisation and general marketing duties and promoting website and she is a confident user of various marketing tools.
She also takes part in business meetings and implementing new changes to business and general management monthly meetings.
I always found Caroline Morfitt very reliable, punctual, excellent team player and able to communicate with clients at all levels. She is always very confident and very professional working as an administrator, personal assistant and search engine optimisation consultant for our company.
Yours sincerely,
John Howard,
Office Empire
Business Development Manager
82A James Carter Road Mildenhall
Suffolk IP28 7DE Telephone 08432896297
info@officeempire.co.uk








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