CAROLINE MORFITT
Customer Advisor
Consultancy Services
I offer consultancy services to help you with your business and be your virtual assistant.
Administration
I provide administrative duties: type letters, enter data and deal with customer enquiries.
Professional Approach
I tailor your needs to your business and remain professional at all times.
Caroline Morfitt
itskillsforlife1@gmail.com 07500720207
I am a professional and proficient personal assistant who has a long track record of ensuring the highest standards of Office organisation are always maintained. I have experience of working with the customers over the telephone and face-to-face and I will always go that extra mile to provide excellent service. I have a Full Driving Licence.
Key Skills technology skills, communication skills, organisational ability, written expression, time management, technical oversight, problem-solving skills, planning skills, flexibility, positive attitude
Key Skills technology skills, communication skills, organisational ability, written expression, time management, technical oversight, problem-solving skills, planning skills, flexibility, positive attitude
Experience
Administrator Yorkshire Wills & Probate 20/03/2018 to Present I answer incoming queries about wills and probate, undertake general administrative duties, data entry and marketing.
Administrator Parkgate Sports Complex 15/03/2018 to Present I apply for grants, provide general administrative duties, take part in management meetings and implement new changes to the business.
Data Administrator Data Entry Expert ~ 19/12/2017 to 29/01/2018performed data entry, general administration duties, processed orders, updated database records with business information and responded to customers emails. I was a self-employed data entry clerk in the office industry.
Virtual Assistant Virtual Assistants ~ 30/11/2017 to 08/12/2017 I worked as a self-employed personal assistant and freelancer. I typed documents, answered incoming phone calls and provided administrative services.
Administrator All Direct For You ~ 25/09/2017 – 11/11/2017 I sold DVDs, office products through my online shop on self-employed basis.
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Customer Experience Advisor Capita ~ 09/01/2017 – 20/06/2017 In busy Southern Water contact centre
I explained complex bills, handled high level of inbound customer queries and complaints, set up direct debits.
. .
Customer Experience Advisor Capita ~ 09/01/2017 – 20/06/2017 In busy Southern Water contact centre
I explained complex bills, handled high level of inbound customer queries and complaints, set up direct debits.
Sales Advisor Mrs C Morfitt ~ 25/09/2017 – 11/11/2017 I set up my own jewellery online shop.
Sales Advisor All Direct For You ~ 13/09/2017 – 14/09/2017 I sold jewellery online.
Freelancer All For You Direct ~ 25/03/2017 – 05/04/2017 I completed projects on freelancer networks.
Administrator eConsultancy ~ 24/112016 – 05/04/2017 I As a self-employed freelancer I provided general administrative services, entered data onto Excel, wrote reports and provided general business support.
Sole Trader Mrs C Morfitt ~ 11/11/2016 – 05/04/2017 Thanks to my online shop, I sold cosmetics.
Digital Designer Apprentice Barnsley College ~ 12/10/2015 – 13/10/2016 While working in a busy College,
I designed eLearning packages, quizzes, posters for teachers using Adopbe Captivate 9 and Photoshop.
I designed eLearning packages, quizzes, posters for teachers using Adopbe Captivate 9 and Photoshop.
Customer Experience Advisor Capita~ 27/05/2014 – 02/10/2015 In Npower contact centre, I explained electricity and gas bills, entered meter readings, processed payments, changed tariffs, provided customer care.
Freelance Internet Assistant eOffice ~ 21/12/2014 – 09/03/2015 As a freelancer I optimised web pages.
Translator English Polish Translator ~ 16/03/2014 – 09/03/2015 I translated complex documents.
Sales Consultant ATI ~ 15/08/2013 – 12/11/2013 As a trader, I set up online eBooks store.
Manager Association of Translators and Interpreters ~ 18/02/2013 – 05/04/2013 Thanks to translation agency, I outsourced translators and interpreters for complex translation projects.
Freelance Translator Mrs C Morfitt ~ 02/06/2013 – 12/11/2013 I translated technical and business documents.
Mystery Shopper Mrs C Morfitt ~ 06/04/2013 – 06/04/2013 As a customer, I visited shops, banks and provided feedback and wrote detailed reports about customer experience I received.
Translator, Interpreter, Mystery Shopper Association of Translators and Interpreters ~ 15/03/2014 – 09/03/2015 I translated and interpreted documents. I visited shops, wrote reports about customer experience.
Sole Trader Swan ~ 08/07/2012 – 05/04/2013 Moreover, I traded with mobile phones through my online shop.
Sales Consultant Elegant Fashion Store ~ 01/04/2011 – 20/06/2011 I sold clothes online.
Flexible Employee Office Customer Service Advisor Blue Arrow ~ 04/02/2011 – 22/03/2013 In KnowHow contact centre, I updated customers about their computer and laptop repair progress and advised them about their completion dates. I also processed orders for kitchen appliances and chased up delivery dates.
Consultant HBOS PLC~ 23/06/2008 – 05/02/2011 My main duties were to provide quotes for customers for Halifax Home Insurance, set up direct debits, explain about buildings, contents cover.
Sales Consultant Swan ~ 19/05/2009– 20/06/2011 I set up my eBay clothing store.
Sales Consultant Swan ~ 01/03/2008– 03/03/2009 I sold clothes through my online store.
Sales Consultant Swan ~ 20/11/2007– 12/02/2008 Through various auctions, I sold clothes.
Customer Service Advisor Ventura ~ 04/03/2007– 09/03/2008 This role involved the ability to explain complex O2 bills, contract tariffs, block lost or stolen mobile phones, check mobile network coverage.
Sales Consultant D K Godowicz ~ 03/01/2006– 05/04/2007 I sold clothes online.
Sales Consultant Swan ~ 03/03/2005– 14/12/2005 I set up my online clothes store.
Manager Aardvark Computers ~ 28/06/2004– 05/04/2005 Moreover, I run computers and ink cart business.
Education
Sage 50 Accounts 2014 CPD Certified and Recognised by the IAB 08/05/2017 e-Careers
Ascentis Level 3 Diploma in Digital Learning Design (RQF) 04/10/2016 Barnsley College
Advanced Level Apprenticeship in A Digital Learning Design 21/10/2016 Barnsley College
Functional Skills qualification in Mathematics at Level 2 01/09/2016 Barnsley College
Functional Skills qualification in English at Level 2 12/04/2016 Barnsley College
Functional Skills qualification in Information and Communication Technology (ICT) at Level 2 12/07/2016 Barnsley College
Yoga Exercises for Core Strength and Flexibility 31/03/2015 Alison
Yoga Exercises 31/03/2015 Alison
Certified Translation Professional Certified Translator English Polish Polish English 10/02/2014 Global Translation Institute
Halifax General Insurance Certificate of Completion 18/07/2008 HBOS PLC General Insurance
General Certificate of Secondary Education Polish Language Writing good Speaking good English Language Writing good Speaking very good German Language Speaking very good 02/06/1999 Social Secondary School “ASSA” Author’s School of Self-Development ASSA
Hobbies
Reading Books, Yoga, Aerobic, Dancing, Jazz, Theatre, Classical Music
References
Yorkshire Wills & Probate Innovation Way Barnsley S75 1JL Phone 01226446196 info@yorkshirewillsco.co.uk
Parkgate Sports Complex Standback Way Skelmanthorpe Huddersfield HD8 9GA Phone 07921477571 or 01484860094
christopher.ward@parkgatesports.co.uk info@parkgatesports.co.uk
e-Careers Limited Unit 6 Waterside Drive Langley Berkshire SL3 6EZ United Kingdom Telephone 02031987700 info@e-careers.com
Barnsley College Human Resources East Gate Barnsley S70 2EX recruitment@barnsley.ac.uk Payroll Number 8199873 Phone 01226216158
Capita Human Resources Solutions 2nd Floor Temple Gate House 115-123 High Street Orpington Kent BR6 0LG Phone 08444122522 payrolladmincentre@capita.co.uk Payroll Number 12252204 Payroll Number 21150620 Payroll Number 21204407
Alison 325 Level One Building Block 7/8 Galway Technology Park Parkmore Galway H91 E309 Ireland support@alison.com
Global Translation Institute Crandon Blvd Suite 223 Key Biscayne, Miami-Dade Florida FL 33146 United States Telephone 0013055039050 Team@TranslatorCertification.com
International Service Check Multisearch AG Aeschenvorstadt 714051 Basel 0041612254215 Switzerland servicecheck@internationalservicecheck.com
Blue Arrow Multisearch Paroll 800 The Boulevard Capability Green Luton LU1 3BA Phone 01582692692
frost.payroll@impellam.com Payroll Number JY0003C
frost.payroll@impellam.com Payroll Number JY0003C
Lloyds Banking Group NGA 8th floor GMill Dean Clugh Mills Halifax HX3 5AX Phone 08456406080 lloydsbanking@mailhr.info Payroll Number 0430717
Dear Sir or Madam,
I am responding to your advertisement on indeed.co.uk for a Virtual Assistant position. It is with great anticipation I present my Curriculum Vitae to you as I firmly believe that your company will benefit from my skills and experience.
I would like to work for your company because I would like to help you to develop your business and perform relevant duties required by you.
I would like to work for your company because I would like to help you to develop your business and perform relevant duties required by you.
Currently, I am a Virtual Assistant at Virtual Assistants, my own business I set up. I bid on various projects on freelancer networks and websites and I work as personal assistant for clients and businesses worldwide. I offer them data entry, secretarial and administrative services and complete the general business support tasks they give me within strict deadlines and maintain confidentiality at all times.
In my fourteen years of administrative experience, I have gained valuable customer service skills along with resolving complex complaints and tailoring products to customer needs. I have become a confident user of Microsoft Office packages like Word, Excel, PowerPoint and Access and I provide administrative services to wide range of clientele making sure all tasks are completed on time and in a professional manner. My approach is centered on being proactive, welcoming feedback and taking accountability for my individual growth potential. I have a large knowledge base that empowered me to accurately process orders and handle each customer request efficiently.
If you are looking for a forward thinking, enthusiastic and innovative individual to join the team, I would be delighted to meet with you to discuss further opportunities I can be reached any time at 07500720207
I look forward to hearing from you very soon.
Thank you,
Yours faithfully,
Caroline Morfitt
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