Caroline Morfitt
I am a professional and proficient office assistant who has a long track record of ensuring the highest standards of office organisation are always maintained. I have experience of working with the customers over the telephone and face-to-face and I will always go that extra mile to provide excellent service. I have a Full Driving Licence.
Key Skills technology skills, communication skills, organisational ability, written expression, time management, technical oversight, problem-solving skills, planning skills, flexibility, positive attitude
Experience
Virtual Assistant Virtual Assistants ~ 30/11/2017 to 08/12/2017 I worked as a self-employed personal assistant and freelancer. I typed documents, answered incoming phone calls and provided administrative services.
Administrator All Direct For You ~ 25/09/2017 – 11/11/2017 I sold DVDs, office products through my online shop on self-employed basis.
. .
Customer Experience Advisor Capita ~ 09/01/2017 – 20/06/2017 In busy Southern Water contact centre
I explained complex bills, handled high level of inbound customer queries and complaints, set up direct debits.
Sales Advisor Mrs C Morfitt ~ 25/09/2017 – 11/11/2017 I set up my own jewellery online shop.
Sales Advisor All Direct For You ~ 13/09/2017 – 14/09/2017 I sold jewellery online.
Freelancer All For You Direct ~ 25/03/2017 – 05/04/2017 I completed projects on freelancer networks.
Administrator eConsultancy ~ 24/112016 – 05/04/2017 I As a self-employed freelancer I provided general administrative services, entered data onto Excel, wrote reports and provided general business support.
Sole Trader Mrs C Morfitt ~ 11/11/2016 – 05/04/2017 Thanks to my online shop, I sold cosmetics.
Digital Designer Apprentice Barnsley College ~ 12/10/2015 – 13/10/2016 While working in a busy College,
I designed eLearning packages, quizzes, posters for teachers using Adopbe Captivate 9 and Photoshop.
Customer Experience Advisor Capita~ 27/05/2014 – 02/10/2015 In Npower contact centre, I explained electricity and gas bills, entered meter readings, processed payments, changed tariffs, provided customer care.
Freelance Internet Assistant eOffice ~ 21/12/2014 – 09/03/2015 As a freelancer I optimised web pages.
Translator English Polish Translator ~ 16/03/2014 – 09/03/2015 I translated complex documents.
Sales Consultant ATI ~ 15/08/2013 – 12/11/2013 As a trader, I set up online eBooks store.
Manager Association of Translators and Interpreters ~ 18/02/2013 – 05/04/2013 Thanks to translation agency, I outsourced translators and interpreters for complex translation projects.
Freelance Translator Mrs C Morfitt ~ 02/06/2013 – 12/11/2013 I translated technical and business documents.
Mystery Shopper Mrs C Morfitt ~ 06/04/2013 – 06/04/2013 As a customer, I visited shops, banks and provided feedback and wrote detailed reports about customer experience I received.
Translator, Interpreter, Mystery Shopper Association of Translators and Interpreters ~ 15/03/2014 – 09/03/2015 I translated and interpreted documents. I visited shops, wrote reports about customer experience.
Sole Trader Swan ~ 08/07/2012 – 05/04/2013 Moreover, I traded with mobile phones through my online shop.
Sales Consultant Elegant Fashion Store ~ 01/04/2011 – 20/06/2011 I sold clothes online.
Flexible Employee Office Customer Service Advisor Blue Arrow ~ 04/02/2011 – 22/03/2013 In KnowHow contact centre, I updated customers about their computer and laptop repair progress and advised them about their completion dates. I also processed orders for kitchen appliances and chased up delivery dates.
Consultant HBOS PLC~ 23/06/2008 – 05/02/2011 My main duties were to provide quotes for customers for Halifax Home Insurance, set up direct debits, explain about buildings, contents cover.
Sales Consultant Swan ~ 19/05/2009– 20/06/2011 I set up my eBay clothing store.
Sales Consultant Swan ~ 01/03/2008– 03/03/2009 I sold clothes through my online store.
Sales Consultant Swan ~ 20/11/2007– 12/02/2008 Through various auctions, I sold clothes.
Customer Service Advisor Ventura ~ 04/03/2007– 09/03/2008 This role involved the ability to explain complex O2 bills, contract tariffs, block lost or stolen mobile phones, check mobile network coverage.
Sales Consultant D K Godowicz ~ 03/01/2006– 05/04/2007 I sold clothes online.
Sales Consultant Swan ~ 03/03/2005– 14/12/2005 I set up my online clothes store.
Manager Aardvark Computers ~ 28/06/2004– 05/04/2005 Moreover, I run computers and ink cart business.
Education
Sage 50 Accounts 2014 CPD Certified and Recognised by the IAB 08/05/2017 e-Careers
Ascentis Level 3 Diploma in Digital Learning Design (RQF) 04/10/2016 Barnsley College
Advanced Level Apprenticeship in A Digital Learning Design 21/10/2016 Barnsley College
Functional Skills qualification in Mathematics at Level 2 01/09/2016 Barnsley College
Functional Skills qualification in English at Level 2 12/04/2016 Barnsley College
Functional Skills qualification in Information and Communication Technology (ICT) at Level 2 12/07/2016 Barnsley College
Yoga Exercises for Core Strength and Flexibility 31/03/2015 Alison
Yoga Exercises 31/03/2015 Alison
Certified Translation Professional Certified Translator English Polish Polish English 10/02/2014 Global Translation Institute
Halifax General Insurance Certificate of Completion 18/07/2008 HBOS PLC General Insurance
General Certificate of Secondary Education Polish Language Writing good Speaking good English Language Writing good Speaking very good German Language Speaking very good 02/06/1999 Social Secondary School “ASSA” Author’s School of Self-Development ASSA
Hobbies
Reading Books, Yoga, Aerobic, Dancing, Jazz, Theatre, Classical Music
References
e-Careers Limited Unit 6 Waterside Drive Langley Berkshire SL3 6EZ United Kingdom Telephone 02031987700 info@e-careers.com
Barnsley College Human Resources East Gate Barnsley S70 2EX recruitment@barnsley.ac.uk Payroll Number 8199873 Phone 01226216158
Capita Human Resources Solutions 2nd Floor Temple Gate House 115-123 High Street Orpington Kent BR6 0LG Phone 08444122522 payrolladmincentre@capita.co.
Alison 325 Level One Building Block 7/8 Galway Technology Park Parkmore Galway H91 E309 Ireland support@alison.com
Global Translation Institute Crandon Blvd Suite 223 Key Biscayne, Miami-Dade Florida FL 33146 United States Telephone 0013055039050 Team@TranslatorCertification.
International Service Check Multisearch AG Aeschenvorstadt 714051 Basel 0041612254215 Switzerland servicecheck@
Blue Arrow Multisearch Paroll 800 The Boulevard Capability Green Luton LU1 3BA Phone 01582692692
frost.payroll@impellam.com Payroll Number JY0003C
Lloyds Banking Group NGA 8th floor GMill Dean Clugh Mills Halifax HX3 5AX Phone 08456406080 lloydsbanking@mailhr.info Payroll Number 0430717
write your address in the centre
company address
Date 10th December 2017
Dear Sir or Madam,
I am responding to your advertisement on the dayjob.com for a Designer position. It is with great anticipation I present my Curriculum Vitae to you as I firmly believe that your company will benefit from my skills and experience.
I would like to work for your company because I would like to help you to develop your business and perform relevant duties required by you.
In my fourteen years of administrative experience, I have gained valuable customer service skills along with resolving complex complaints and tailoring products to customer needs. I became a confident user of Microsoft Office packages like Word, Excel, PowerPoint and Access and I provided administrative services to wide range of clientele making sure all tasks are completed on time and in a professional manner. My approach is centered on being proactive, welcoming feedback and taking accountability for my individual growth potential. I have a large knowledge base that empowered me to accurately process orders and handle each customer request efficiently.
I look forward to hearing from you very soon.
Thank you,
Yours faithfully,
Caroline Morfitt
Caroline Morfitt
itskillsforlife1@gmail.com Barnsley 07500720207
I am a professional and proficient office assistant who has a long track record of ensuring the highest standards of office organisation are always maintained. I have experience of working with the customers over the telephone and face-to-face and I will always go that extra mile to provide excellent service. I have a Full Driving Licence.
Key Skills technology skills, communication skills, organisational ability, written expression, time management, technical oversight, problem-solving skills, planning skills, flexibility, positive attitude
Experience
Virtual Assistant Virtual Assistants ~ 30/11/2017 to 08/12/2017 I worked as a self-employed personal assistant and freelancer. I typed documents, answered incoming phone calls and provided administrative services.
Administrator All Direct For You ~ 25/09/2017 – 11/11/2017 I sold DVDs, office products through my online shop on self-employed basis.
. .
Customer Experience Advisor Capita ~ 09/01/2017 – 20/06/2017 In busy Southern Water contact centre
I explained complex bills, handled high level of inbound customer queries and complaints, set up direct debits.
Sales Advisor Mrs C Morfitt ~ 25/09/2017 – 11/11/2017 I set up my own jewellery online shop.
Sales Advisor All Direct For You ~ 13/09/2017 – 14/09/2017 I sold jewellery online.
Freelancer All For You Direct ~ 25/03/2017 – 05/04/2017 I completed projects on freelancer networks.
Administrator eConsultancy ~ 24/112016 – 05/04/2017 I As a self-employed freelancer I provided general administrative services, entered data onto Excel, wrote reports and provided general business support.
Sole Trader Mrs C Morfitt ~ 11/11/2016 – 05/04/2017 Thanks to my online shop, I sold cosmetics.
Digital Designer Apprentice Barnsley College ~ 12/10/2015 – 13/10/2016 While working in a busy College,
I designed eLearning packages, quizzes, posters for teachers using Adopbe Captivate 9 and Photoshop.
Customer Experience Advisor Capita~ 27/05/2014 – 02/10/2015 In Npower contact centre, I explained electricity and gas bills, entered meter readings, processed payments, changed tariffs, provided customer care.
Freelance Internet Assistant eOffice ~ 21/12/2014 – 09/03/2015 As a freelancer I optimised web pages.
Translator English Polish Translator ~ 16/03/2014 – 09/03/2015 I translated complex documents.
Sales Consultant ATI ~ 15/08/2013 – 12/11/2013 As a trader, I set up online eBooks store.
Manager Association of Translators and Interpreters ~ 18/02/2013 – 05/04/2013 Thanks to translation agency, I outsourced translators and interpreters for complex translation projects.
Freelance Translator Mrs C Morfitt ~ 02/06/2013 – 12/11/2013 I translated technical and business documents.
Mystery Shopper Mrs C Morfitt ~ 06/04/2013 – 06/04/2013 As a customer, I visited shops, banks and provided feedback and wrote detailed reports about customer experience I received.
Translator, Interpreter, Mystery Shopper Association of Translators and Interpreters ~ 15/03/2014 – 09/03/2015 I translated and interpreted documents. I visited shops, wrote reports about customer experience.
Sole Trader Swan ~ 08/07/2012 – 05/04/2013 Moreover, I traded with mobile phones through my online shop.
Sales Consultant Elegant Fashion Store ~ 01/04/2011 – 20/06/2011 I sold clothes online.
Flexible Employee Office Customer Service Advisor Blue Arrow ~ 04/02/2011 – 22/03/2013 In KnowHow contact centre, I updated customers about their computer and laptop repair progress and advised them about their completion dates. I also processed orders for kitchen appliances and chased up delivery dates.
Consultant HBOS PLC~ 23/06/2008 – 05/02/2011 My main duties were to provide quotes for customers for Halifax Home Insurance, set up direct debits, explain about buildings, contents cover.
Sales Consultant Swan ~ 19/05/2009– 20/06/2011 I set up my eBay clothing store.
Sales Consultant Swan ~ 01/03/2008– 03/03/2009 I sold clothes through my online store.
Sales Consultant Swan ~ 20/11/2007– 12/02/2008 Through various auctions, I sold clothes.
Customer Service Advisor Ventura ~ 04/03/2007– 09/03/2008 This role involved the ability to explain complex O2 bills, contract tariffs, block lost or stolen mobile phones, check mobile network coverage.
Sales Consultant D K Godowicz ~ 03/01/2006– 05/04/2007 I sold clothes online.
Sales Consultant Swan ~ 03/03/2005– 14/12/2005 I set up my online clothes store.
Manager Aardvark Computers ~ 28/06/2004– 05/04/2005 Moreover, I run computers and ink cart business.
Education
Sage 50 Accounts 2014 CPD Certified and Recognised by the IAB 08/05/2017 e-Careers
Ascentis Level 3 Diploma in Digital Learning Design (RQF) 04/10/2016 Barnsley College
Advanced Level Apprenticeship in A Digital Learning Design 21/10/2016 Barnsley College
Functional Skills qualification in Mathematics at Level 2 01/09/2016 Barnsley College
Functional Skills qualification in English at Level 2 12/04/2016 Barnsley College
Functional Skills qualification in Information and Communication Technology (ICT) at Level 2 12/07/2016 Barnsley College
Yoga Exercises for Core Strength and Flexibility 31/03/2015 Alison
Yoga Exercises 31/03/2015 Alison
Certified Translation Professional Certified Translator English Polish Polish English 10/02/2014 Global Translation Institute
Halifax General Insurance Certificate of Completion 18/07/2008 HBOS PLC General Insurance
General Certificate of Secondary Education Polish Language Writing good Speaking good English Language Writing good Speaking very good German Language Speaking very good 02/06/1999 Social Secondary School “ASSA” Author’s School of Self-Development ASSA
Hobbies
Reading Books, Yoga, Aerobic, Dancing, Jazz, Theatre, Classical Music
References
e-Careers Limited Unit 6 Waterside Drive Langley Berkshire SL3 6EZ United Kingdom Telephone 02031987700 info@e-careers.com
Barnsley College Human Resources East Gate Barnsley S70 2EX recruitment@barnsley.ac.uk Payroll Number 8199873 Phone 01226216158
Capita Human Resources Solutions 2nd Floor Temple Gate House 115-123 High Street Orpington Kent BR6 0LG Phone 08444122522 payrolladmincentre@capita.co.
Alison 325 Level One Building Block 7/8 Galway Technology Park Parkmore Galway H91 E309 Ireland support@alison.com
Global Translation Institute Crandon Blvd Suite 223 Key Biscayne, Miami-Dade Florida FL 33146 United States Telephone 0013055039050 Team@TranslatorCertification.
International Service Check Multisearch AG Aeschenvorstadt 714051 Basel 0041612254215 Switzerland servicecheck@
Blue Arrow Multisearch Paroll 800 The Boulevard Capability Green Luton LU1 3BA Phone 01582692692
frost.payroll@impellam.com Payroll Number JY0003C
Lloyds Banking Group NGA 8th floor GMill Dean Clugh Mills Halifax HX3 5AX Phone 08456406080 lloydsbanking@mailhr.info Payroll Number 0430717
write your address in the centre
company address
Date 10th December 2017
Dear Sir or Madam,
I am responding to your advertisement on the dayjob.com for a Designer position. It is with great anticipation I present my Curriculum Vitae to you as I firmly believe that your company will benefit from my skills and experience.
I would like to work for your company because I would like to help you to develop your business and perform relevant duties required by you.
In my fourteen years of administrative experience, I have gained valuable customer service skills along with resolving complex complaints and tailoring products to customer needs. I became a confident user of Microsoft Office packages like Word, Excel, PowerPoint and Access and I provided administrative services to wide range of clientele making sure all tasks are completed on time and in a professional manner. My approach is centered on being proactive, welcoming feedback and taking accountability for my individual growth potential. I have a large knowledge base that empowered me to accurately process orders and handle each customer request efficiently.
I look forward to hearing from you very soon.
Thank you,
Yours faithfully,
Caroline Morfitt
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