Caroline Morfitt Curriculum Vitae

Dear Sir or Madam,

To whom it may concern,

May I take this opportunity to introduce myself to you. I am currently seeking employment and would like to become part of a successful team. 

I am a conscientious, adaptable and hardworking person with a record of good timekeeping and attendance. I have over fifteen years’ experience in administration and customer service. 

I am a confident user of Adobe Captivate 9, Microsoft Word, Excel, PowerPoint, Access, Outlook and Lotus. 

Furthermore, I am an excellent communicator and I work well with people at all levels.I can also work on my own initiative and stay calm while working under pressure. 

I am willing to undertake any further training in order for me to increase my employability. Please find enclosed a copy of my Curriculum Vitae.

I am working for myself on self-employed basis.  I only work one hour per week selling items on eBay and I have my online shop http://alldirect.net  However, my business is only very small business.  I am actively looking for traditional employment. My self-employment will not affect me working for your company. I am looking for jobs in Barnsley area. I am actively looking for jobs. I would love to work for you.

I look forward to hearing from you. 

Yours faithfully

 Caroline Morfitt

CURRICULUM VITAE

Caroline Morfitt | Administrator

Location: Barnsley

Telephone: 07500720207

Email: itskillsforlife1@gmail.com

Professional profile

I am a hardworking, enthusiastic and self-motivated individual who enjoys meeting new people of all ages and backgrounds and can work well as an individual using my own initiative but also enjoy working as part of a team. With good communication and interpersonal skills, I can communicate with individuals at all levels, whilst I also organise and prioritise work. I have many transferable skills to offer to any future employer and I am always willing to undertake any training necessary to increase my employability. I have a full clean Driving Licence.

Career summary

2017 - Present        All Direct For You, Administrator

I process orders, enter data onto Excel, deal with customers, type letters and undertake general administrative duties. Furthermore, I liaise with accounts department in respect to invoices, order stationary, monitor stock levels and complete customers’ requests.

2017 - 2017            Capita, Customer Advisor

In a busy Southern Water contact centre, I answered customer service enquiries, set up direct debits, explained bills and resolved complex complaints. I always ensured customer satisfaction targets were met.

2016 - 2016           eConsultancy , Administrator

I provided administrative services which included typing letters, organising meetings, dealing with customers, entering data and other complex duties. Moreover, I ensured deadlines were met through organising and prioritising my workload.

2015 - 2016           Digital Designer, Barnsley College

Whilst working together with graphic designers, I prepared eLearning materials for College staff and students, designed websites, projects and posters using Adobe Captivate 9.

2014 - 2015          Capita, Customer Advisor

My main duties included entering meter readings, changing tariffs and explaining gas and electricity bills in the Npower contact centre. It was important to provide excellent customer service with a high standard of product knowledge.

2013 - 2014         Mystery Shopper, International Service Check

Visiting various bank branches, shops and website agents, I evaluated and scored customer satisfaction, preparing detailed reports about the company’s service performance.

2011 - 2013       Customer Advisor, Blue Arrow

Assisting customers over the telephone, I gave updates about repairs for computers and laptops in the KnowHow Contact Centre. It was important to achieve customer satisfaction and explain technical issues clearly. Later I worked in Currys chasing up deliveries for kitchen appliances.

2008 - 2011       Consultant, HBOS PLC

This role saw me working closely with customers, taking accurate details, explaining products and providing quotes for Halifax Home Insurance, Bank of Scotland and Sainburys, Lloyds.                        

2008 - 2014     Marketing Manager, eOffice

I ran an eOffice business which involved keeping accurate records, managing time effectively and being familiar with business planning. I was also responsible for search website optimisation, advertising business for clients and submitting backlinks.

                               

2007 - 2008      Customer Advisor, Ventura

I explained mobile phone bills in O2 contact centre. This role involved the ability to explain a range of complicated tariff options clearly and concisely.

1999 - 2011      Manager, Swan

I set up eBay clothing shop which involved keeping accurate records, marketing and merchandising.

Education & qualifications

Ø  Sage 50 Accounts 2014 CPD Certificate of Continuing Professional Development Certified and Recognised by the IAB The International Association of Bookkeepers  eCareers 2017

Ø  Diploma in Digital Learning Design Level 3 Barnsley College 2016

     Functional Skills Qualification in Mathematics & English at Level 2 Barnsley College 2016

Ø 
Functional Skills Qualification in Information Communication Technology at Level 2 Barnsley College 2016

Ø  Global Translation Institute Certified Translation Professional English to Polish and Polish to English Global Translation Institute 2014

Ø 
Certification in Mystery Shopping International Service Check 2013

Ø 
Certificate of Completion Perfect Sale Lloyds Banking Group Halifax Academy 2010

Ø 
Certificate of Naturalisation as British Citizen Home Office 2006   

Ø 
General Certificate of Secondary Education Written Polish good, Written English good, Conversation Polish good, Conversation German very good, Conversation English very good Author Social Secondary School for Self-esteem 1999

References available on request