Please find enclosed my References and my Certificates.
AAT
THIS IS TO CERTIFY THAT
CAROLINE MORFITT
AAT ID 20260571
HAS BEEN AWARDED
AAT ACCESS AWARD IN
BUSINESS SKILLS - LEVEL 1
603/1309/2
OF THE ASSOCIATION OF ACCOUNTING TECHNICIANS
AWARDED
16 AUGUST 2018
Mark Farrar
AAT Chief Executive
Ofqual
cea regulation
Certificate Number
1255192
AAT The Association of Accounting Technicians 140 Aldersgate Street London EC1A 4HY Tel+44 (0)20 3735 2468
Finance and Management Business School 11th Floor McLaren Building 46 Priory Queensway Birmingham B4 7LR
Complete SEO Training
Certificate of Completion
This is to certify that Caroline Morfitt successfully completed 8 hours of Complete SEO Training With Top SEO Expert Peter Kent! online coures on June 2,2018
Peter Kent
Peter Kent Instructor
Udemy
#BeAble
Certificate no: UC-H1T1S4EQ
Udemy Inc Level 3 The One Building 1 Lower Grand Canal Street Dublin2, Ireland
support@udemy.com
Caroline Morfitt has successfully completed The Online Marketing Fundamentals qualification
Google Digital Garage IAB Europe Issued 12/05/2018
The Digital Garage course consists of over 23 modules covering a wide range of subjects from marketing fundamentals, search, email, social media, display, video, e-commerce, geo-marketing and analytics.
Certificate of Continuing Professional Development
This is to Certify that Caroline Morfitt Has successfully completed the course in Sage 50 Accounts 2014 CPD Certified and Recognised by the IAB
The CPD Certificate is presented by e-Careers Ltd, it is also recognised by the IAB to be a useful course to learn about the efficient financial management of a business.
CPD Activity Date 08-05-2017
CPD Hours 15 Hours
IAB CPD Certified The CPD Certification Service E-Careers Learn to LiveNew paragraph.
e-Careers Limited Unit 6 Waterside Drive Langley Berkshire SL3 6EZ United Kingdom Telephone 02031987700
info@e-careers.com
Ascentis Level 3 Diploma in Digital Learning Design (RDF)
Please find here attached following Ascentis Level 3 Diploma in Digital Learning Design (RDF)
Ascentis
This is to certify that Caroline Morfitt has successfully completed
Ascentis Level 3 Diploma in Digital Learning Design (RDF) at Barnsley College
Date of issue 04 October 2016
Moderation Date 20 September 2016
Learner Number 698030
Certificate Number 5681951 (1)
Qualification Number 601/2586/X
Phil Wilkinson
Ascentics Chief Executive
Regulated by Ofqual
ASCENTIS CREDIT TRANSCRIPT
Caroline Morfitt
Unit Title
Collaborative Technologies and Outcomes
Developing Skills, Understanding and Confidence of Others in E-learning
Effective Communication for Digital Learning Design
Graphic Design and Imagery
Introduction to the Digital Learning Environment
Introduction to Website Production
Investigating and Analysing Requirements for Digital Learning Designs
Professional and Personal Development
Quality and Standards
Storyboarding
User Experience Design
Using Social Media Technologies
Working in a Digital Learning Lifecycle
Unit Reference Number Unit Level Unit Credit Value
T/505/9873 L3 3
R/505/9878 L3 3
K/505/9868 L3 3
R/505/9928 L3 3
A/505/9924 L3 3
Y/505/9882 L3 3
J/505/9926 L3 3
F/505/9925 L3 3
H/505/9870 L3 3
H/505/9884 L3 3
M/505/9869 L3 4
L/505/9927 L3 3
D/505/9866 L3 4
creative
cultural
skills
Apprenticeships
This certificate is awarded to
Caroline Morfitt
who has successfully completed the
Advanced Level Apprenticeship in
A Digital Learning Design
in the Apprenticeship sector for occupations in arts, cultural heritage, craft, and design (also includes music, literature, performing arts and visual arts).
Completion date
21 October 2016
Brian W
Chairman
Federation for Industry Sector Skills & Standards
Advanced
Level
Federation for Industry Sector
Skills & Standards
Certificate Number A57CD954-D47F6879-B396BDB8-23E83461-CD201285-54X25444 Apprentice Number ACE185A6E
Functional Skills qualification in English at Level 2
City&Guilds
Functional Skills qualification in English at Level 2
500/9318/6
is awarded to Caroline Morfitt
who attended
Barnsley College
and was successful in the following 4 modules
Functional English Speaking, listening and communication at level 2 F/601/1464 PASS
Functional English Reading at Level 2 F/601/1464 PASS
Functional English Writing at Level 2 F/601/1464 PASS
Certification module for Functional Skills qualification English at level 2 PASS
Awarded 12 April 2016 120416/3748-01/036110/PBE7930/F/18/02/8040294643185501678168/410
Sir John Armitt, CBE FREng FCGI Chairman Chris Jones
Chairman Director-General
The City and Guilds of London Institute The City and Guilds of London Institute
Regulated by Ofqual
The City and Guilds of London Institute founded 1878 and Incorporated by Royal Charter 1900.
The City Guilds Group compromises City&Guilds and ILM.
Functional Skills qualification in Mathematics at Level 2
City&Guilds
Functional Skills qualification in Mathematics at Level 2
501/0987/X
is awarded to
Caroline Morfitt
who attended
Barnsley College
This holder has a number of formal Unit Credits by which this Award was achieved.
Awarded 01 September 2016
010916/3748-02/036110/PBE7930/F/18/02/8040294643185501802986/50
Sir John Armitt CBE FREng FCGI Chairman Chris Jones Director-General
The City and Guilds of London Institute
Regulated by Ofqual
cea Regulation
The City and Guilds of London Institute founded 1878 and Incorporated by Royal Charter 1900.
Functional Skills qualification in Information and Communication Technology (ICT) at level 2
City&Guilds
Functional Skills qualification in Information and Communication Technology (ICT) at level 2
501/0639/9
is awarded to Caroline Morfitt
who attended
Barnsley College
The holder has a number of formal credit Unit Credits by which this Award was achieved
Awarded 12 July 2016
120716/3748-03/036110/PBE7930/F/18/02/8040294643185501759093/3650
Sir John Armitt CBE FREng FCGI Chairman Chris Jones Director-General
The City and Guilds of London Institute The City and Guilds of London Institute
Regulated by Ofqual
The City and Guilds of London Institute founded 1878 and Incorporated by Royal Charter 1900
cea Regulation
HBOS PLC
HR Transactions
HBOS PLC Llloyds PLC
8th Floor
G Mill
Halifax
HX3 5AX
Direct Dial 08456406080
Fax No 01422386139
GHRPT-Operations@HBOSplc.com
Our Ref HR Transactions/DD/430717
Your Ref Payroll Number 0430717
Lloyds Banking Group
Congratulations on completing Academy Training Caroline Morfitt
Congratulations and Well done
The Academy Team
Panel Direct Insurance Leeds Lloyds TSB Integrat10n Direct Insurance Leeds and Bournemouth
Halifax General Insurance Certificate of Completion
This is to certify that Caroline Morfitt has successfully completed their Perfect Sale Induction date 18 July 2008 Colleague Development Manager Natalie Crawshaw
Lloyds Banking Group NGA 8th floor GMill Dean Clugh Mills Halifax HX3 5AX Phone 08456406080
lloydsbanking@mailhr.info Payroll Number 0430717
Parkgate Sports and Community Trust Limited
Standback Way, Skelmanthorpe, Huddersfield, HD8 GA
Telephone: 07921 477 571
21st May 2018
“To whom this may concern”
Caroline Morfitt
The Board of Trustees, of Parkgate Sports & Community Trust would confirm that they find Caroline an excellent Team Member, and honest and reliable in every aspect of her work and relationship with the Trust.
The Trustees would have no hesitation in recommending Caroline for any work or position of trust. She has many qualifications and talents and particularly in the areas of IT and business development.
Christopher M. Ward
President
Parkgate Sports and Community Trust
Registered Office: The Portakabins, Standback Way Skelmanthorpe, Huddersfield HD8 9GA
A Company Limited by Guarantee No. 6054767. A Registered Charity No. 1121084
Parkgate Sports and Community Trust Limited Standback Way Skelmanthorpe Huddersfield HD8 9GA Phone 07921477571 or 01484860094
Parkgate Sports and Community Trust Limited
Standback Way, Skelmanthorpe, Huddersfield, HD8 GA
Telephone: 07921 477 571
To whom this may concern,
Caroline Morfitt
The Trustees of Parkgate Sports & Community Trust, without reservation, are very happy to give the very highest possible recommendation for Caroline.
Caroline has the highest possible work ethic, is a consummate team player, and is qualified in all aspects or her work, managing the Trusts administration. Within which she utilises her many skills including Word, Excel, and maintenance of social media platforms, plus web design build and maintenance, She also has the ability in translation within three European languages .
Yours truly
Christopher M Ward
President & Trustee
.
Partners
Registered Office: The Portakabins, Standback Way Skelmanthorpe, Huddersfield HD8 9GA
A Company Limited by Guarantee No. 6054767. A Registered Charity No. 1121084
Parkgate Sports and Community Trust Limited Standback Way Skelmanthorpe Huddersfield HD8 9GA Phone 07921477571 or 01484860094
To Whom it May Concern:
I highly recommend Caroline Morfitt as a candidate for employment. Caroline came to Yorkshire Wills & Probate in March 2018 as an Administrative Assistant but was quickly given charge of our media and internet advertising as it was immediately apparent that Carolines’s strength lay in that field. Caroline was responsible for office support, including word processing, Answering inbound queries and creating our social media and internet publicity.
Caroline has excellent computer skills. In addition, she is extremely organized and reliable. Caroline can work independently and is able to follow through to ensure that the job gets done. She is flexible and willing to work on any project that is assigned to her. Caroline was quick to volunteer to assist in other areas of company operations, as well.
Caroline would be a tremendous asset for your company and has my highest recommendation. If you have any further questions with regard to her abilities and dedication, please do not hesitate to contact me.
Sincerely,
Daniella Smith
Operations Manager
Yorkshire Wills & Probate
B.B.I.C , Innovation Way, Barnsley, S75 1JL
01226 446 196
Yorkshire Wills & Probate Ltd Company is a trading style of Right Way Wills Ltd
Company No. 09351980
Yorkshire Wills & Probate,
BBIC,
Innovation Way
Barnsley
S75 1JL
Tel: 01226 446 196
To whom it may concern,
This is our professional recommendation letter for Caroline Morfitt.
Until very recently, I was Caroline’s line manager and found her to be consistently prompt, pleasant and she tackled all assignments given to her with dedication.
As well as being a pleasure to work with, Caroline is a focused person who is able to present creative ideas and go on to communicate the benefits of them. She has successfully developed marketing plans for our company that saw an immediate raise in interest in the company via the internet.
Although Caroline was an asset to our Marketing efforts, she was also helpful in other areas of the company. In addition to designing an effective advertising leaflet, she also took on an active role in motivating and inspiring others.
I highly recommend Caroline for employment. She would make a great asset to any organization.
Kind regards,
Daniella Smith
Operations Manager
19th October2010
To whom it may concern
I confirm that I have known Mrs Caroline Morfitt for two years. I am unable to provide a business reference as this would be sent by our HR department. I am only too happy to provide a character reference for Caroline.
At all times I have found Caroline to be dependable, reliable and hard-working. I am confident that Caroline will prove to be an asset for your company.
I am happy to provide further information if required.
Yours faithfully,
Chris Knudsen
tel 07506606916
19th October2010
To whom it may concern
I confirm that I have known Mrs Caroline Morfitt for two years. I am unable to provide a business reference as this would be sent by our HR department. I am only too happy to provide a character reference for Caroline.
At all times I have found Caroline to be dependable, reliable and hard-working. I am confident that Caroline will prove to be an asset for your company.
I am happy to provide further information if required.
Yours faithfully,
Andrew Elenor
Tel 07971801194
HBOS PLC
HR Transactions
HBOS PLC Llloyds PLC
8th Floor
G Mill
Halifax
HX3 5AX
Direct Dial 08456406080
Fax No 01422386139
GHRPT-Operations@HBOSplc.com
Our Ref HR Transactions/DD/430717
Your Ref Payroll Number 0430717
02. April 2013
To Whom It May Concern
Employment Reference
Dear Sir, Madam,
Thank you for your recent reference request. It is our policy to reply to all employment reference enquiries by completing this standard response letter. I hope this is satisfactory for your requirements.
Name of applicant Caroline Morfitt
Dates of employment From 23 June 2008 to 05 February 2011
Job Title Sales Consultant - Inbound
Reason for leaving Resignation Other Reason
The job title in this reference is an internal generic job title which relates to the role the colleague was evaluated against within the organisation. The colleague may also have had a more detailed specific local job title.
Please note for approved roles i.e. Financial Advisers, Independent Financial Advisers, (not Mortgage Advisers) where the role requires individual approval by FSA, a more detailed reference can be requested from -
HBOS PLC
8th Floor, G Mill
Halifax
HX3 5AX
Yours faithfully,
Jayne Edwards
Head of HR
HBOS PLC, Registered in Scotland No SC218813 Registered Office The Mound Edinburgh EH1 1YZ HBOS plc is a holding company, subsidiaries of which are authorised and regulated by the Financial Services Authority.
Lloyds Banking Group NGA 8th floor GMill Dean Clugh Mills Halifax HX3 5AX Phone 08456406080
lloydsbanking@mailhr.info Payroll Number 0430717
02.04.2013
Good Afternoon Caroline
Our records show your dates of working to be
We 4/2/2011- w/e 22/3/2013
Your position would have been Flexible Employee Office Customer Service Advisor.
Kind Regards,
Joanne Bradbury (MCIPD)
Account Manager
Blue Arrow Limited 1st floor 12 Saltergate Chesterfield S40 1UT
T 01246272200
F 01246229226
M 07885118033
mobex 5063
Blue Arrow Sheffield
2nd Floor, 11 Leopold Street
Sheffield
Yorkshire
S1 2GYPhone: 0114 272 2600
Blue Arrow Multisearch Paroll 800 The Boulevard Capability Green Luton LU1 3BA Phone 01582692692
10/01/2017 – 20/06/2017
CUSTOMER ADVISOR, CAPITA
I worked as a customer advisor for Capita in busy Southern Water contact centre. I answered all customer service enquiries related to Southern Water, set up direct debits, explained bills and resolved complaints. I ensured customer satisfaction targets are met. I impressively exceeded monthly customer satisfaction, hold, wrap up targets. I offered excellent customer service to clients going that extra mile and offering them relevant water tariff, saving them money or resolving their query by listening to them and making sure they did not call again about the same query. I took part in monthly huddle meetings
26/05/2014 – 12/10/2015
CUSTOMER ADVISOR, CAPITA
My main duties were to enter meter readings, change tariffs and explain electricity and gas bills in Npower contact centre exceeding monthly customer satisfaction, wrap up, hold time targets and providing oustanding customer service. I had to have a polite and efficient telephone manner to be able to deal with enquiries from customers requiring me to have excellent product knowledge. I typed notes on what customer was saying with great accuracy, maintained high level of confidentiallity, recalculated gas and electricity bills giving customer correct oustanding balance, explained clearly their electricity bill usage, changed their tariff to better one to save them money, offered Warm Home Discount and other relevant products depending on their personal circumstances. I processed payments, set up direct debits, sent copy of electricity and gas bills, logged and resolved their complaints, transferred them to relevant departments, liaised with existing departments, set up repayment plans if customer struggled to repay bill., I reached monthly direct debit targets and score card targets for breaks customer satisfaction, wrap up, hold time, accepting feedback from customers and manager and improving my performance.
27/03/2007 – 17/03/2008
CUSTOMER ADVISOR, VENTURA
Here I explained mobile phone bills in theO2 contact centre. This role involved the ability to explain a range of complicated tariff options clearly and concisely. I offered customers roaming bolt ons, various tariffs and saved them money, I reported lost handsets, checked network coverage for mobile phones, organised returns of broken mobile phones and sent them a new mobile phones, I also resolved complaints quickly and effictively maintaining high level of customer quality standards. I exceeded monthly customer satisfaction, wrap up, break and hold time targets and took on board feedback from managers.
Capita Human Resources Solutions 2nd Floor Temple Gate House 115-123 High Street Orpington Kent BR6 0LG Phone 08444122522 payrolladmincentre@capita.co.uk Payroll Number 12252204 Payroll Number 21150620 Payroll Number 21204407
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